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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.5
2,591 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,591 reviews

June 29, 2022

Service Manager was most helpful , and most friendly employee in get me in out the service department More

by CHIVERSJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
June 28, 2022

Albert, my service advisor was very nice. I did not have any issues with this visit. I will return in the future for my car service needs. More

by Jbenson910
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
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Jun 30, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
June 27, 2022

Absolutely outstanding service and professionalism Absolutely immaculately maintained facility They were very concerned to address all Issues and needs that go out of their way to earn your business More

by ericmcclendon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earl, Jorge Gomez
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Jun 29, 2022 -

Beck & Masten Buick GMC South responded

Eric, your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
June 26, 2022

The service at this dealership is Awesome. They went above and beyond to take care of my automotive needs. This dealership is number one in customer service. More

by KEN.B.DYER
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2022 -

Beck & Masten Buick GMC South responded

Ken, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know our team went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
June 26, 2022

Beck&Masten was a very nice experience. The salesman Joshua was very helpful and knowledgeable about the vehicle. I just wanted to thank him. More

by gailmills5152
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Morris
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Jun 28, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for the wonderful compliments, Gail! We couldn't be more pleased to hear ourselves described as knowledgeable, friendly, and helpful. We hope you enjoy your new purchase and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
June 26, 2022

The best Excellent customer service they help me with everything I needed very happy with my purchase I really recommend this dealership!!! More

by Maria Olvera
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abelardo
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Jun 28, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us, Maria! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
June 25, 2022

Great customer service from scheduling appointments to the service when you get to the dealership. Consistently awesome customer service. More

by GARCIA_JEAN82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert
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Jun 26, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
June 25, 2022

I visited beck & Masten Buick dealership located in the south area and we were attended by Rafael and he was such an amazing worker answered every question we had . We are now satisfied with are purchase More

by Duvis González
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2022 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
June 25, 2022

Very good service at the time when you go inside and they say the truth all the time and communicate before the due the job. More

by BAINA_15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
4.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2022 -

Beck & Masten Buick GMC South responded

We appreciate your input! We're glad to hear that you are impressed with the service we offer here at Beck & Masten Buick GMC South. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
June 24, 2022

They were able to take care of me with an oil chance and tire rotation even though the online services said they were no more appointments available. More

by uriielcontreras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
It was a Hispanic male with glasses sitting next to the entrance door.
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Jun 24, 2022 -

uriielcontreras responded

Good service

Jun 24, 2022 -

uriielcontreras responded

Good services

Helpful
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