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Beck & Masten Buick GMC South

Houston, TX

4.5
2,686 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,686 reviews

September 17, 2022

Daniel was an excellent serviceman. Everyone treated us great. . The problem handled immediately an effective. More

by BALDOVIDIANA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel service manager
Sep 20, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 17, 2022

Luis (and Frank) were really helpful in working with me to get my new Buick Encore at a good price in the current crazy market. I chose Beck & Masten because they have made two substantial donations to our More

by GINYBELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nolden
Sep 20, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 16, 2022

I really appreciate Mr Maximo Garcia for his tenacity for looking for me a car he didn’t give up he kept checking until he found me my dream of my life for a car. It was the right price and the car that I al More

by Wilmajoice
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maximo Garcia
Sep 19, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 16, 2022

I have brought my car in for service numerous times for repairs that the technician did not do his job and find the problem, so I had t go back for the same problem and they did not Own up to there mistak More

by ESEISLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 16, 2022

Great customer service every time I go. Great staff in the service department. Always a great pleasant experience. More

by MARITZA_S07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
Sep 19, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 15, 2022

My entire experience from start to finish was amazing. My service advisor, Albert, had my kid in stitches. He was so personable and patient with all of my questions. The service was fast and I was alerted More

by sholstie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert
Sep 16, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 15, 2022

Experience from beginning to end was fast and easy. Some people at service counter weren’t to friendly. No greating! More

by rpalacios33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 14, 2022

Every time I bring a fleet vehicle in for service I always find Frany and I know I will get taken care of. More

by Brandon Kovar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 14, 2022

Albert was extremely helpful and responded to all my questions in a timely manner. He provided great customer service. More

by tamara.moody8822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert
Sep 16, 2022 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 14, 2022

Easy professional and I was treated like family I would recommend this dealership to anyone and everyone More

by JONATHANMONTGOMERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard
Sep 16, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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