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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.5
2,770 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,770 reviews

January 15, 2023

I love Ada and Beck and Masten, the best service and always served with a smile. More

by smwhiten66
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Beck & Masten Buick GMC South responded

I can't tell you how much I appreciate your customer loyalty! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 14, 2023

Second time I’ve had my oil changed here, and this will be my new regular spot for my Buick. Service was personable and efficient. Couldn’t have been more pleased. More

by deanhennings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex
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Jan 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 14, 2023

Service gave me a ride home and took care of my problem with my truck The only problem is Service didn’t get back to me soon enough More

by jejafran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jan 17, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 14, 2023

Great experience and great response time. Also very transparent in the process. Toby was very attentive and detailed as well. More

by jkremer79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro, Kim
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Jan 17, 2023 -

Beck & Masten Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 13, 2023

He provided me great customer service I felt like I was at home with family More

by SUYAVELASQUEZ19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Eiler
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Jan 17, 2023 -

Beck & Masten Buick GMC South responded

I am so happy to hear it! Anyone who comes into Beck & Masten Buick GMC South is an extension of our family. If there’s anything else I can help you with, please let me know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 13, 2023

Not doing what they say they going to do. I just get a 2022 truck. And the sensor for the tires is on. Joshua Morris say they are going to fix it. And also give me a second key. Not the answe More

by pedromaldo76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Morris
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Jan 17, 2023 -

Beck & Masten Buick GMC South responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 13, 2023

Didn’t fix my problem & this is the second time I’ve brought it in. My Denali was there for 20 days and the same light came back on the dash the next day. Not to mention they don’t offer loaner vehicles More

by Dariand17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 13, 2023

Great experience, great dealer I Havent any negative comment. Maximo was expert and friendly in my process More

by Carlos Rodriguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maximo
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Jan 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let me know if I can help you with anything else. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 12, 2023

The cars were clean and organized. Joshua Morris helped us and was pleasant, professional, patient and informed. He was a pleasure to work with and really made the company look good. More

by chris@thompsonhanson.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Morris
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Jan 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for leaving this awesome review of our dealership. Joshua truly is an outstanding member of our team who, like all of our employees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 12, 2023

JP was pleasant to work with and was confident in selling me the vehicle I wanted! Even going above and beyond looking at other GMC dealership locations! I will definitely be back because he understood what More

by Natasha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JP
Report | Print
Jan 13, 2023 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air, Natasha! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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