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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.5
2,770 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,770 reviews

January 18, 2023

I’ve bought in the past and as always everyone was friendly and totally professional! Thanks for your Time ! I’ll be back for sure … More

by lovecountry55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Beck, Shannon Eiler
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Jan 19, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 16, 2023

Good place to go to get a vehicle. I will send all of my friends More

by jstrait118
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Beck & Masten Buick GMC South responded

Your kind words and fantastic review are greatly appreciated! Thank you for spreading the word about your excellent experience; I look forward to working with you and your friends in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 16, 2023

Everything went well from the time I showed up until the time I left. No probkems More

by michaelpayne_80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jan 18, 2023 -

Beck & Masten Buick GMC South responded

I am pleased to hear your experience was smooth from start to finish. I am eager to assist you with every aspect of your automotive inquiries in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 16, 2023

Beatriz was our sales person, sweetest ansd most understanding sales woman I've ever met and her regional manager just as comprehensive and understanding as her. I've been reccomending my family to More

by RAPEREZ08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beatriz, Frank Nolden
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Jan 18, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 16, 2023

Jessica was Very through and she Explained everything to me. Great Customer Service. She got me the Advantage plan to save me money. She truly cared. More

by Salcedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jan 18, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and I am glad we achieved that. Once again, I appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 16, 2023

Great service, very personable. I will return! Thank you!! I can't remember my service agent, but she was GREAT!! More

by krisna.brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Beck & Masten Buick GMC South responded

It's our pleasure to provide top quality service and I am ecstatic to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, I value our customers and I look forward to seeing you on your next visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 15, 2023

Laid out very well. Location is convenient. Sales people are attentive and all my questions were answered. More

by Danny H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Hernandez
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Jan 18, 2023 -

Beck & Masten Buick GMC South responded

Thank you Danny, I love hearing from happy customers. I know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 15, 2023

Had a wonderful non presurred buying experience with beatriz. Beatriz made sure my daughter's first car was what she wanted and at the price I wanted. Thank you beatriz More

by CODY.PATE
Recommend Dealer
Yes
Employees Worked With
Beatriz A
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Jan 18, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let me know how happy you are with your experience! Feedback from you is one way I know we are achieving our goals. Let me know if I can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 15, 2023

Great customer service with the customer service representative and turnaround time on maintenance on work performed More

by adhudson88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Beck & Masten Buick GMC South responded

I am very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to me and I want to be able to provide them with the kind of service they deserve. Come and see me again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 15, 2023

2.5 hours for an oil change is too long. No communication from service dept (Rex). None of the coffee machines were working. I appreciate a car wash, but car came back worse than before car w More

by DALIKE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Alvarez, Rex
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Jan 17, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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