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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.5
2,770 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,770 reviews

February 08, 2023

Jessica was great - made visit very easy. Followup was excellent - always great service. Thank you Jessica More

by RGATICA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
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Feb 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 08, 2023

I was able to get appointment right away. Edward met with me to discuss services I wanted, and any concerns. He was very professional and courteous. I am very pleased with all. It was my fir More

by cslott57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
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Feb 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 07, 2023

Salesman Louis was easy to deal with and the manager Frank gave me a good price on my vehicle. More

by ESANCHEZ14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman Louis and manager Frank
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Feb 09, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for this excellent feedback! I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 07, 2023

Good service, slow on delivery, finance department slow turn around, car clean and full of gas More

by jmjenkins68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon Eiler
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Feb 09, 2023 -

Beck & Masten Buick GMC South responded

I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 06, 2023

Excelente services Good personal Great attitude and atenssion . Nice person on front desk Fast work More

by Jairoz76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, we value our customers and we look forward to seeing you down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 06, 2023

Great nice people very helpful. Thank you Courtesy was above and beyond. The finance gentleman was wonderful. My hat off to him More

by WILSONSHARON5124
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Camilo abdallah
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Feb 08, 2023 -

Beck & Masten Buick GMC South responded

Beck & Masten Buick GMC South would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 06, 2023

I am not happy with Beck & Masten right now. I was told to bring my car for a recall & when I got there the parts were not there. I feel like they could have called me to let me know. I had an a More

by Sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know the person that helped me this time
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Feb 08, 2023 -

Beck & Masten Buick GMC South responded

Sylvia, I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 06, 2023

Overall I had a positive experience with this dealership. I am out of state and had concerns about purchasing a vehicle online. The sales associate worked with me and did her best to ease my concerns by addr More

by sjoullian
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Serett
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Feb 08, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 05, 2023

The wait time for a service rep was long, however once service rep provided service I was pleased with the professionalism and knowledge provider during the visit More

by Tdransfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
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Feb 07, 2023 -

Beck & Masten Buick GMC South responded

I strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to me for anything else. Thank you for choosing Beck & Masten Buick GMC South's Service Department. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 04, 2023

Didn’t fix my issues and damaged my brand new vehicle, my truck was in the shop for over 3 weeks as well More

by Gabe3600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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