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Beck & Masten Buick GMC South

Houston, TX

4.5
2,769 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,769 reviews

March 04, 2023

Knowledgable courteous prompt . Jose Cuellar great service guiding us through purchase Facility was very clean More

by DEBOKONSKI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharlene Rickets , Jose Cuellar
Mar 07, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 04, 2023

Working with Jason Ruppert was a pleasure, He did not want to feed me all the xxxxxxxx typical sales people want to. I was able to get in and buy my car and out the door in two hours. That’s how it shoul More

by rk_green80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Ruppert
Mar 07, 2023 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 04, 2023

I feel like i'm a vip It's like they see me coming and they take care of me. I do appreciate it very much. I've had nothing but positive experiences since I've been going there. More

by mharrison54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Woods & Jessica ?
Mar 07, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 03, 2023

My husband brought my car in for my scheduled appointment and sat in the lobby for TWO HOURS before he finally overheard someone saying that the service department was unable to lift vehicles up and couldn’t More

by becerranano9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly has a bad attitude towards my husband.
Mar 06, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you taking the time to share about your recent experience in our service center. I can assure you this is an isolated incident and not how we conduct business. If you are open to contacting me at your earliest convenience, I would appreciate the opportunity to do my best to fix this issue for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 02, 2023

Very Professional and my service guy "Albert" was very polite, prompt, and polite and you should be glad to have him as an employee More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Mar 03, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much, Bill. Albert is new to us but is quickly proving to be a valuable member of our team. Thank you for the kind words. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 02, 2023

Salespeople were very knowledgeable about the product I was inquiring about and led me through the process to order the vehicle that is going to be a valuable part of our family for many years to come! More

by GILLENHW@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monty Broughton/salesman
Mar 03, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 02, 2023

Great experience! Would recommend to any one looking for a new car or truck. Ask for Joe! More

by RUSSELL.POPE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Beck
Mar 03, 2023 -

Beck & Masten Buick GMC South responded

We are pleased to hear your experience was smooth from start to finish, especially that it felt more like “a discussion, not a negotiation.” We’re eager to assist you with every aspect of your automotive inquiries in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 01, 2023

Monty is the best salesman very helpful showed me everything about the truck loved it. More

by RWJ32067
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monty sales 5 satar
Mar 03, 2023 -

Beck & Masten Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 01, 2023

The work was done very fast. Completed in one day.. over all it was an outstanding job. More

by Sergio-lopezSergio18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 01, 2023

Customer service is Good. This is all I have to say.........have a blessed day More

by ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your great review! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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