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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.5
2,769 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,769 reviews

March 09, 2023

Well… I bought a brand new truck… my first brand new vehicle for you guys a little over a year ago.. and I still don’t have my heated seats heated steering wheel… When I received the letter saying tha More

by AMYLEIGH928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
We’ve spoke with Edward mostly but gabby was really nice
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Mar 10, 2023 -

Beck & Masten Buick GMC South responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 09, 2023

The staff was very professional. and all work was done correctly and very thoroughly and timely More

by JG77075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly in service
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Mar 10, 2023 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 09, 2023

It was easy to find a vehicle for our family. The rep was friendly and knowledgeable. We had a great experience. More

by PYA674CS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando
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Mar 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 09, 2023

Great service and fair dealing. Juan Pineda was very knowledgeable and attentive. Highly recommend. Will be repeat customer. More

by jagirre1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Pineda
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Mar 10, 2023 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 07, 2023

Sales girl took care of my needs and was able to deliver the vehicle I was looking for More

by davis59danny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Earl in Finance
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Mar 09, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your review. I'm happy to hear that we were able to find the vehicle that you were looking for. I look forward to seeing you for your first oil change! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Mar 09, 2023 -

davis59danny responded

Thanks for the email. Have a great day!

March 07, 2023

Fue de agrado trabajar con ellos y una experiencia diferente. Hasta ahora todo bien ya veremos más adelante que pasa More

by riosaaron854
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Pasasin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2023 -

Beck & Masten Buick GMC South responded

¡Sus excelentes comentarios realmente nos alegraron el día! ¡Le agradecemos por adelantado por compartir su experiencia con otros! Si alguna vez necesita algo en el futuro, no dude en contactarnos. ¡Cuídese! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 07, 2023

Very good and attentive helpful in all ways would use them again ask for irma More

by caldwell-steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon Eiler, Frank Nolden
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Mar 09, 2023 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 06, 2023

The service was done quickly and effectively. They call me as soon as the service was done and asked if I wanted a complementary wash for my truck. Great customer service! More

by MEDINAERIKA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
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Mar 09, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 05, 2023

I love how easy it was to get the truck of my dreams, very good customer service. I didn't have to wait at all. As soon as i arrived to the dealership i was very well treated and was given lots of priori More

by andyg1548
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ena pasasin
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Mar 07, 2023 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 04, 2023

Great customer service. Knowledgeable service consultants. Competitive prices. Will recommend beck and mastens for great service. More

by l_rhome@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
3.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2023 -

Beck & Masten Buick GMC South responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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