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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.5
2,766 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,766 reviews

March 24, 2023

Very nice 😊 young man. He saw we needed help and he came straight to us and asked if we needed help and he was there for us though the whole process. More

by suberla1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 24, 2023

This dealership has very good customer service. The associates that work here are nice and friendley. More

by MONTALVO.ANGELINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jassica
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Mar 27, 2023 -

Beck & Masten Buick GMC South responded

Montalvo, Beck & Masten Buick GMC South would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. I am very appreciative of your five-star review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 24, 2023

Too long of a wait time for just an oil change, waited over two hours More

by Arivera07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 24, 2023

Excellent service. My car was washed and it may very happy. Thank you! Great service More

by Beledianagarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Mar 27, 2023 -

Beck & Masten Buick GMC South responded

I strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to me for anything else. Thank you for choosing Beck & Masten Buick GMC South's Service Department. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 24, 2023

Jose was very helpful, polite and informative. I will be sure to purchase future vehicles from him. More

by REPPS78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cuellar
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Mar 27, 2023 -

Beck & Masten Buick GMC South responded

What an enjoyable review to read! It is reassuring to know Jose provided you with a hassle-free and great shopping experience. Beck & Masten Buick GMC South’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in should you have any questions. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 23, 2023

Automatic text do not coincide with service. Thanking me before you had my car is rather confusing! More

by Judywilliamstx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
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Mar 24, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 23, 2023

The dealership was so professional. This is my 3rd truck from Beck and Masten South. I look forward to doing business again More

by dexterporter362
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irma Salinas
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Mar 24, 2023 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 23, 2023

This dealership is attentive to customer’s needs however, some customer service Reps do a better job of making you feel as a valued customer. More

by Cmaguire3
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 23, 2023

It’s friendly and very professional especially Jessica in the service department, she help me a lot. More

by FERNANDO19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica.
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Mar 24, 2023 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 23, 2023

Although issues perist with our 2019 Yukon, Daniel Wood the Service Manager makes us feel like we are very important, family and that nothing matters but fixing our vehixle. More

by E25cfirewalker
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Wood
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Mar 24, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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