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Beck & Masten Buick GMC South

Houston, TX

4.5
2,765 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,765 reviews

April 15, 2023

Me atendió Jessica me sorprendió su amabilidad Todo el tiempo se porto súper amable Hizo mi día mucho mejor 😊 More

by Karina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Apr 18, 2023 -

Beck & Masten Buick GMC South responded

Apreciamos sus amables comentarios, Karina. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 15, 2023

Employees on their phones texting and on social media. Inexperienced service advisor and lead or manager More

by losargueta@gmail.com
Recommend Dealer
No
Employees Worked With
Jessica
Apr 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 15, 2023

Very friendly people’s in service dept. .They did a good job in my vehicle More

by Amelida Carcamo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Beck & Masten Buick GMC South responded

Amelida, I appreciate your kind words about our service team. Thank you for choosing Beck & Masten Buick GMC South for your vehicle needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2023

I am awaiting a return call to schedule tint application on the Corvette that I purchase it’s been over two weeks with no word. More

by NIKKIRNOVAK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Beck & Masten Buick GMC South responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Apr 17, 2023 -

NIKKIRNOVAK responded

I have been contacted and the issue is resolved thank you for the quick response

April 14, 2023

The process went very smoothly and we had excellent customer service! This was our first purchase with Beck & Masten but definitely won’t be our last 😊 More

by KAITLYN93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley from used car sales & there was another gentleman that assisted(I’m unsure his name but was extremely knowledgeable & helpful)
Apr 17, 2023 -

Beck & Masten Buick GMC South responded

I'm pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2023

Everyone was so nice and patient. I was so thrilled Mathew call me about a Yukon I was waiting for was in ❤️ More

by sunny.vigil67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mathew , Frank Nolden
Apr 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2023

Gaby is the best advisor! Always takes care of me, 10/10 recommend Gaby as your advisor More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the awesome feedback! You're right, Gaby is an excellent service adviser and we appreciate all she does for us! I'm very happy to hear that she was there to provide you with great service. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2023

Great dealership with great people who work there. .Getting thing done quickly. Thank you beck and master More

by M-coston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
4.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Beck & Masten Buick GMC South responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 13, 2023

Monty assisted my wife and I in leasing another car since our current car's lease was going to expire. Monty is very professional, he listens to what you want in a car. He is pleasant and easy going. He i More

by Freddy
Recommend Dealer
Yes
Employees Worked With
Daniel - Excellent Service, Frank Nolden
Apr 25, 2023 -

Beck & Masten Buick GMC South responded

Freddy, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 13, 2023

Monty assisted my wife and I in leasing another car since our current car's lease was going to expire. Monty is very professional, he listens to what you want in a car. He is pleasant and easy going. He i More

by Freddy
Recommend Dealer
Yes
Employees Worked With
Daniel - Excellent Service, Frank Nolden
Apr 14, 2023 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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