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Beck & Masten Buick GMC South

Houston, TX

4.5
2,765 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,765 reviews

May 09, 2023

My truck has been there going on 2 weeks and they have even touched it. I don’t know what’s the point in making an appointment if it’s not going to be looked at More

by schapa07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 09, 2023

Need more techs and do a better job on comp. washing tuck was completely wet More

by WILLIAM_HOLMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 08, 2023

Our salesperson Mrs. Sharlene Ricketts was very professional, knowledgeable and polite throughout the whole process from start to finish and her manager was very helpful More

by countryboy56.la
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Sharlene was able to meet your needs. At Beck & Masten Buick GMC South, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 07, 2023

Respectful, good communication skills, competitive experience. very good understanding. Forgiven, Good listener skills, helpful tips 👌 👍 More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback, Angel. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 07, 2023

It's always been very good. I'm a long time customer. Fran was the absolute best. More

by GABESANTIAGO40@SBCGLOBAL.NET
Recommend Dealer
Yes
Employees Worked With
Salesperson Fran. Finance Earl.
May 10, 2023 -

Beck & Masten Buick GMC South responded

We really appreciate your feedback, Gabe. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 05, 2023

Beck & mastern Buick GMC south are very good the dealer all people are very nice More

by HILDAARTEAGA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Valdez
May 08, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 05, 2023

dealership had a good selection of new cars and used cars. I had an excellent sales person Maximo Garcia. Mr. Alphonse also provided an excellent experience in the finance department. More

by pdrouilhet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maximo Garcia, Mr. Alphonse
May 08, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Maximo's and Alphonse's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 04, 2023

My truck was brought into the service center; the main one being the transmission. Understandably the 3 weeks it was in the service center was because of an extended warranty provider. However, the wate More

by HOWARDGEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 04, 2023

Had good experience and good help with everything we needed Definitely would recommend to friends and family More

by ANGELA6595
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando
May 05, 2023 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 03, 2023

Repairs made timely and completely. Service advisor kept me informed and checked me out. All good. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for your excellent input, Tom! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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