Beck & Masten Buick GMC South

The service dept. needs help. I purchased my 5th vehicle from Beck n Masten a few years back. Getting whatever warranty comes with oil changes and things. For about a needs help. I purchased my 5th vehicle from Beck n Masten a few years back. Getting whatever warranty comes with oil changes and things. For about a year I’ve been trying to get one. Each time I try to get an appointment I’m getting pushed back about a month. Yes a month. And yes this is just an oil change for a 2500. Should be a no big deal. So I decided I’ll get them elsewhere. However on last Monday I received an email saying it’s past due and that my warranty for such things will be expiring in about a month. So I called to ask 1. My warranty is still good (Yes I was told) 2. Schedule an appt for that Saturday. When I arrived at my appt they asked if anything else could be done. Well yes. 2 of my tire sensors aren’t working, and for some reason I even bought these new tires from you’ll less than 2 years ago. Salesman comes back. That isn’t covered. Makes it to where none of my tires sensors show up AND yes I’m paying for the oil change. So I show him the email and told him that I even called to verify. His excuse was the emails are mass shot out. (Even though I had the warranty id/ customer id). And the person I called didn’t have the right information and that it’s happens all the time. Their working on it. Without becoming angry I asked to ask his manager. He took my phone to show the email. And she told him that yep I have to pay. THABK YOU for making my decision easy while my wife asked me to shop while I waited for her new Yukon. I will not being buying from Beck n Masten again (after 5 vehicles). Probable not even GM if this is how it’s going. More

Ena was our direct sales associate and she was a delight to work with and very attentive to listening to what we wanted in a vehicle and went out of her way to assist us in finding the perfect vehicle to ma to work with and very attentive to listening to what we wanted in a vehicle and went out of her way to assist us in finding the perfect vehicle to match our preferences and budget. The General Manager, Service Manager and Finance Associate were also friendly, attentive and eager to get us taken care of and on our way in our new vehicle. Ena has since been in contact to follow up with us to ensure we are loving our new vehicle and don't have any concerns or questions. I highly recommend Ena and all the staff at Beck & Masten GMC South. More

Beck & Masten had a professional sales staff. Our salesman Rafael Benavides went above and beyond to make the purchase experience pleasant, and easy, if you can image that. Our salesman Rafael Benavides went above and beyond to make the purchase experience pleasant, and easy, if you can image that. More

Excellent service from start to finish with your purchase of a new or pre- own vehicle of a new or pre- own vehicle More

Mrs. Ada Pasasin is a very attentive and knowledgeable salesperson. She is a valuable asset to the GM corporation. Being this is my first time experience w GM, Mrs. Pasasin made it a very smooth transacti salesperson. She is a valuable asset to the GM corporation. Being this is my first time experience w GM, Mrs. Pasasin made it a very smooth transaction where I would definitely recommend all my colleagues. A+++ More

I had a great experience dropping my Yukon Denali off. They were very nice and friendly very good work. Got the job done at a very good time. They were very nice and friendly very good work. Got the job done at a very good time. More

Great customer service great vehicle options will work with and make everything easy . Fernando was an excellent sales representative and I would definitely recommend him to my friends . And Ben the Gm with and make everything easy . Fernando was an excellent sales representative and I would definitely recommend him to my friends . And Ben the Gm was very helpful and had a great attitude. It was a fun experience ! Two Thumbs up . More

We loved our experience at Beck & Masten. Sarah was so helpful and kind during our purchasing process! Sarah was so helpful and kind during our purchasing process! More

Great experience good people. Felt like they treated to get me a good deal. Tu Felt like they treated to get me a good deal. Tu More

Jason was excellet! Finance guy (speedy) was awesome as well. Customers for life! Love the truck. Finance guy (speedy) was awesome as well. Customers for life! Love the truck. More