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Beck & Masten Buick GMC South

Houston, TX

4.6
2,850 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,850 reviews

November 10, 2020

Great experience. As close to a no-haggle experience as I’ve had. Went in knowing what I wanted and what I wanted to pay, and got very close to my expectation almost immediately. Salesperson was very frie More

by DRHILLTX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Guerrero
Nov 12, 2020 -

Beck & Masten Buick GMC South responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 10, 2020

Customer service was great painless purchase. Toby was a pleasure to work with. Very pleased with the 3.0 desiel GMC. Will definitely recommend this dealership to friends and family. More

by COREY.COVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge
Nov 12, 2020 -

Beck & Masten Buick GMC South responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 09, 2020

Jennifer, was very personable and pleasant, I am not a big fan of buying vehicles but the whole team at Beck & Masten made it pleasing and painless, even dealing with Kai in finance was pleasant (who knew More

by tgaliraqThomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Pasasin, Kai , Orlando Pasasin
Nov 12, 2020 -

Beck & Masten Buick GMC South responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 08, 2020

Check engine light appeared on my vehicle and I called the dealership to find out what could be done. They got my vehicle in quickly and more importantly my vehicle was done and ready for pick up that eve More

by Tricia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not one listed
Nov 11, 2020 -

Beck & Masten Buick GMC South responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 08, 2020

Jenny and Jorge went above and beyond to close the deal. Very knowledgeable and personable in considering my personal situation. Earl went to bat for me in finance. I greatly appreciate them all! More

by kdsmith10987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny - sales Earl- finance, Jorge Gomez
Nov 11, 2020 -

Beck & Masten Buick GMC South responded

Thank you for the feedback! We are happy to hear about your positive experience and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 08, 2020

The sales guy Willi was super friendly and helpful!! 10/10 for willi great costumer service super careful and excellent and explaining everything that I needed to know. More

by Florafetahu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willi
Nov 11, 2020 -

Beck & Masten Buick GMC South responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything our team does for us and our customers. Hope to work with you again soon! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 08, 2020

The dealership Voided my powertrain warranty all because of a silly leveling kit on my truck which makes no sense. Silly....Never coming back here again or buying any vehicles from here again. More

by stevenjrchavez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Ward
Dec 31, 2020 -

Beck & Masten Buick GMC South responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 08, 2020

Great service, answering all questions about the vehicle, understanding what you’re looking for and where I will be comfortable at. One of the best things that I saw was everyone was on their tiptoes and hel More

by JAVIERG1025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Alvarez and Marco Negrete
Nov 11, 2020 -

Beck & Masten Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to working with you again in the future. Have a great day! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 06, 2020

Always happy with the service great awesome customer service and the service was excellent awesome too awesome awesome awesome awesome service awesome sales love that place More

by 1STLAUNCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Earl, Rosie Hernandez, Jamie Ward, Manny Escalon
Nov 09, 2020 -

Beck & Masten Buick GMC South responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 06, 2020

I had 2 salesmen. I had 4 different finance guys. While signing the papers I noticed $4k they added. I asked about it. It was for the extended warranty. They never asked me if I wanted it, just added it More

by ANGELABARTON1015
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Morelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey, Shannon Eiler
Dec 31, 2020 -

Beck & Masten Buick GMC South responded

Thank you for alerting us of this issue. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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