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Beck & Masten Buick GMC South

Houston, TX

4.6
2,850 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,850 reviews

November 14, 2020

Enjoyed working with Nora to service my vehicle today, she took care of all of my needs today, and kept me updated on the whole process. Impressed on how she handles multiple customers at the same time. More

by Valued Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nora
Nov 17, 2020 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 14, 2020

Keep my truck for days and did nothing to it Had me bring my truck back in for a second time and care for three more days and did nothing to it More

by tjguerra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Ward
Nov 18, 2020 -

Beck & Masten Buick GMC South responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 13, 2020

Ena Pasasin was amazing salesperson . Finance man Marco was a horrible experience. He lied to me about service contract requirements. Won’t ever go back. More

by JDMM_11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ena Pasasin
Dec 31, 2020 -

Beck & Masten Buick GMC South responded

Your feedback has been forwarded on to our team and we are currently looking into this matter. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 13, 2020

Great Service department! Always get fantastic treatment by Gabby and the entire team! Work is done on time and at the quoted amount. The availability of a rental while my repairs are being done keeps me co More

by Tony Zubizarreta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby , Manny Escalon
Nov 16, 2020 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 13, 2020

Jamie in the service department has been a man I can trust. He is the epitome of a customer oriented service rep. Everyone in the service dept. goes the extra mile. They EARN my trust every visit. I More

by Joseph Glennan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark, Jamie Ward, Manny Escalon
Nov 16, 2020 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 13, 2020

very nice and friendly, she greeted me on the drive, very polite and nice. if yall need an oil change, she'll take care of yall. More

by RMURILLO7122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nora Torres, Rosie Hernandez
Nov 16, 2020 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 12, 2020

Vehicle into shop same issue 7+ times in shop, Shop did confirm issue on last three visits. Purchase price $80,000 does not meet quality expected More

by Test.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Orlando Pasasin
Dec 31, 2020 -

Beck & Masten Buick GMC South responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work towards a resolution. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 11, 2020

Always a 5 STAR experience. This was the 3rd vehicle we have purchased from Beck & Masten Buick GMC South. We would not have returned unless we have always had a great experience. This time was no differen More

by rolbrys67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Andaur, William Lindstrom, Marco
Nov 13, 2020 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 11, 2020

Always happy with the service we have received at Beck & Masten GMC South. They are always fast, friendly and professional. No high pressure sales. Just always willing to help you find exactly what you are More

by eolbrys050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Andaur, William Lindstrom, Marco
Nov 13, 2020 -

Beck & Masten Buick GMC South responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 11, 2020

Jamie and Manny went far and beyond of what I was expecting. The work took longer than what I expected, but they gave me a lender vehicle while the work was being complete. And that was A-1 SERVICE More

by Camargodel81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Ward, Manny Escalon
Dec 17, 2020 -

Beck & Masten Buick GMC South responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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