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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,850 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,850 reviews

November 29, 2020

The salesman Mr. Ruben Leon took care of my truck needs. No pressure, very professional all the way! Very happy with my new GMC Sierra! More

by ROCHAMARYELLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Leon
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Dec 02, 2020 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this review. We are very happy to hear that we could help service your automotive needs. If there is anything more we can do for you, please feel free to contact us anytime! Take care. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 29, 2020

Salesperson lacked any customer service. Provided no product knowledge. Took almost 6 hours from meeting to delivery. Salesman constantly made inappropriate and unprofessional comments. The finance m More

by Melindajadams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Morelli
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Leon
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Nov 30, 2020 -

Beck & Masten Buick GMC South responded

Melinda, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 29, 2020

Frank Nolden and Ada Pasasin were an absolute pleasure to work with. They helped us find the perfect truck, were clear with their communication, and treated us like family. More

by Elizabeth Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Nolden
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Dec 01, 2020 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 28, 2020

Great service for the last few years! Always helpful people! I’ve owned a few GMC trucks and always get it serviced there. Thank you! More

by chavezclvw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina, Jamie Ward, Manny Escalon
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Dec 01, 2020 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 28, 2020

Wonderful dealership we were the last clients but they never made us feel rushed. WAYNE was so sweet and awesome. They even matched my trade in quote from carmax. More

by L_KELNER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wayne Brown
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Dec 01, 2020 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 24, 2020

This was the best car experience I had. Thanks a lot to Ada for her great customer service and getting me exactly what I wanted. More

by Ashley C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2020 -

Beck & Masten Buick GMC South responded

Thanks for your outstanding review, Ashley! I'm very happy to hear that Ada was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 24, 2020

Service on the car seems to be OK but as far as your service sales people go they need a little training they in wrong number on a check that came back declined and cause a lot of embarrassment and I wi More

by gfbrown
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
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Nov 30, 2020 -

Beck & Masten Buick GMC South responded

We appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 23, 2020

Ivan was great to work with and was great. I would recommend him to everyone. I look forward to working with him again next I’m looking for a new vehicle. More

by JQUEZADA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Vega
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Nov 25, 2020 -

Beck & Masten Buick GMC South responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Ivan and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 22, 2020

Thank you Chris and Charlene, excellent service! Chris and Charlene both came in on their day off to assist me with my purchase! Thank you! More

by RODZDAGO71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dominguez, Mohammed Qureshi
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Nov 24, 2020 -

Beck & Masten Buick GMC South responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 22, 2020

Really thankful to there service they provide on car on time. That’s the dealer for service I would recommend to the friends and family More

by p8653876388
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Nov 24, 2020 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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