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Beck & Masten Buick GMC South

Houston, TX

4.6
2,850 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,850 reviews

December 03, 2020

Although I was highly disappointed in my one month old vehicle needing service for faulty parts, I was very pleased that I was able to get a next day appointment to get it serviced. I don’t believe that i More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo G.
Dec 04, 2020 -

Beck & Masten Buick GMC South responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 03, 2020

Great buying experience from start to finish. Even after the sale, there were some issues with the paint that needed to be fixed, and Mike Sparks (my salesman) helped take care of everything. More

by CHRISWB98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Michael Sparks
Dec 04, 2020 -

Beck & Masten Buick GMC South responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 03, 2020

Sharelene was very professional and she did everything she could to make me satisfied with my cost of my vehicle even to my monthly note!! She a great salesperson and I recommend if you go their to go to More

by JOHN81STREETZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharlene
Dec 04, 2020 -

Beck & Masten Buick GMC South responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this was delivered to you during your experience. Should there be anything else you need, please don’t hesitate to let us know. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 02, 2020

Took over two hours for an oil change and tire rotation. They were very friendly and helpful it just shouldn’t take so long in my opinion. More

by KENNYISBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lady that handles oil changes
Dec 31, 2020 -

Beck & Masten Buick GMC South responded

Kenny, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 02, 2020

Very happy with our sales person, Will Hill. He was extremely informative, helpful and put no pressure on us. From Frank, the manager we spoke to, to everyone else we dealt with it very easy. Love the More

by TEXASBAMMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Hill
Dec 04, 2020 -

Beck & Masten Buick GMC South responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Congrats on the new Enclave! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 01, 2020

Very pleaseD with my 1st. Service visit Rosie was exceptional and will have me bringing my 2019 GMC 3500 back to Beck And Masten for future service More

by lking6630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Dec 04, 2020 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 01, 2020

Easiest car buying experience I have ever had. Jennifer was efficient and knowledgeable. I would recommend this dealership to anyone looking for a 100% stress free car buying experience!!!! More

by jennysue1270
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Andaur
Dec 04, 2020 -

Beck & Masten Buick GMC South responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 30, 2020

Jamie was very helpful and knowledgeable about my problem. All work was done on same day. I couldn’t ask for anything more than how everything was handled! More

by BRIAN@CEDTIDAL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Ward
Dec 03, 2020 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 30, 2020

If you are looking for a new GMC, LOOK NO FURTHER! From the time I parked my car an got out, Michelle G was patiently waiting! Michelle was professional and knowledgeable about the GMC Sierra that we we More

by MIZZROBINSON2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Guerrero , Shannon Eiler
Dec 03, 2020 -

Beck & Masten Buick GMC South responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 30, 2020

Salesman was 8 out of 10, did what he could do within his authority. Sales Manager was an xxxxxxx, was not easy to work with, made us feel like we were stupid. After 2 1/2 hours finally got to the price t More

by KYLEPERRYHILL
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Orlando Pasasin
Nov 30, 2020 -

Beck & Masten Buick GMC South responded

Kyle, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a business. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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