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Beck & Masten Buick GMC South

Houston, TX

4.6
2,850 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,850 reviews

December 12, 2020

I always get great service at Beck and Masten The work that was done was excellent and exactly what I requested to be done nothing extra. More

by crwilliams1113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina
Dec 14, 2020 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and for giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 11, 2020

I very much appreciate Rafael he was definitely there to help me and not just make sale. I would surely do business with Becks again. More

by CARRADINEKEVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
Dec 14, 2020 -

Beck & Masten Buick GMC South responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 10, 2020

The only reason why I don’t recommend Beck&Masten south is because, me personally have taken my truck for service for the same defect. Which means that I had missed unnecessary days of work and plus my I b More

by Rodriguez_alejandro34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Dec 31, 2020 -

Beck & Masten Buick GMC South responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 10, 2020

Service was good thanks so much hopefully we see next year the cashier was awesome very polite clean my car thanks again please lost for More

by marythomas47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Dec 14, 2020 -

Beck & Masten Buick GMC South responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 09, 2020

William the Wolf 🐺 got me good deal on a Tahoe. With that being said however the vehicle that I bought had a bad battery that failed on me literally the next day when I went to start the car in the morn More

by PDREVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William the Wolf
Dec 08, 2020 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Dec 09, 2020 -

PDREVER responded

Maybe you didnt read correctly the Vehicle i purchased from your dealership sold me a vehicle with a bad battery that I had to replace literally the next day. Not a happy customer and will not be buying a vehicle from your dealership again.

December 09, 2020

Awesome service and employees..everyone was extremely helpful, professional and knowledgeable. I will co tinue to come here. Thank you. A a a a a. More

by JJHENHPD50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Jamie Ward, Manny Escalon
Dec 14, 2020 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 07, 2020

Great experience buying a new truck! We were able to complete the purchase quickly and easily. We will return again in the future if we need another car. More

by Hartime01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Jamie Ward, Manny Escalon
Dec 09, 2020 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 07, 2020

Friendly and easy experience, really enjoyed it and it was better then past car buying experiences. I will come back to Beck and Masten if we ever need another car More

by CARLOS.WALDROP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 10, 2020 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 05, 2020

Every visit @ Beck and Mastern South have always been excellent from the time you enter. The waiting area is always clean and in order. Frany is always helpful and professional, she's an asset to the tea More

by JFRANK4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frany, Mohammed Qureshi, Rosie Hernandez, Manny Escalon, Rafael Benavides
Dec 08, 2020 -

Beck & Masten Buick GMC South responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything our team does for us and our customers. Hope to work with you again soon! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 03, 2020

You did a good job on the work that was done. The service was eexcellent and I am a very satisfied customer. I will recommend More

by EDNATE1210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Dec 04, 2020 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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