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Beck & Masten Buick GMC South

Houston, TX

4.6
2,852 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,852 reviews

January 23, 2021

I have a new service advisor! Her name is Fran! She followed up and kept in touch with me regarding my repairs! She is a true asset to your company More

by SBECKER4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walter , Manny Escalon
Jan 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this wonderful review and rating! We are so happy to see that we provided quality service and helped you find a car that fit your needs! Please let us know if there is anything else we can do for you, we hope to see you again soon! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 23, 2021

Beck and Masten South has an outstanding service department with very qualified and friendly staff. Every repair was done correctly and staff communicated every step of the way. More

by stanrmorris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
Jan 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 23, 2021

Very pleased and timely serviceCame in during COVID with Very pleased and timely service Came in during COVID with an AC problem. The service team called the following day with the job completed Thanks Gu More

by RB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Jan 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 23, 2021

2016 GMC Denali is absolute JUNK! Never been right since the day I bought it at Beck and Masten. Very very unhappy with the dealership. More

by Pwehnert1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
January 22, 2021

Ivan went out of his way to find us a deal that worked with our budget. We looked at multiple vehicles until we found the perfect balance. Can’t recommend him enough for his patience in dealing with us. More

by Gcoffman1163
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Vega
Jan 22, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 22, 2021

Thank you Gina & Frank for making our matter a priority & completing the job exceptionally! We appreciate your hard work & diligence to complete this-thanks again! More

by STORSETHFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nolden, Gina Saez
Jan 25, 2021 -

Beck & Masten Buick GMC South responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 22, 2021

The lady that took the repair was a real lady stayed on top of the repair and delivered on time thank you very much and keep up the good work More

by pelon8291955
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Beck & Masten Buick GMC South responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 22, 2021

Never really had good service rep till I had Arturo to handle my services great guy and great service very attentive to your questions and needs will be definitely keep going to him More

by alyah.0701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Jan 25, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this great review! Arturo is truly an exceptional employee and we appreciate him for giving you a great experience. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 20, 2021

Great customer service. Quick visit! Michelle was great. I asked for a price and she was able to meet my price. I’m very pleased with my vehicle. I hope the service team is as good as the sales team. More

by Admin@enerflexinsulation.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Guerrero
Jan 22, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 19, 2021

You get 5 stars only because Ruben went above and beyond customer service! He was very professional and patient. The location is very convenient and some good deals. More

by LINDAREAL1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
Jan 22, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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