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Beck & Masten Buick GMC South

Houston, TX

4.6
2,852 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,852 reviews

January 26, 2021

Gina is great!!! She was able to get me taken care of immediately and discover other things that I didn’t. She was very professional. More

by zetrick2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Saez
Jan 28, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 26, 2021

I think this is a great place except having to wait two months to get service due to lack of loaner cars. Also not sure why my review must be 25 words. More

by fouramimi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Saez
Jan 28, 2021 -

Beck & Masten Buick GMC South responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 26, 2021

I had to bring in my new truck for a light on the dash said parking brake repair needed , must bring it in seven day . So l did and they said it wasn’t covered under warranty because the brake line and wa More

by Not now
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 25, 2021

Very good experience. Really liked my sales lady Ada. This is my second Encore really love my car. I would definitely buy from Ada again as my sales rep More

by BWaddell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 24, 2021

Besides waiting a little longer than I wanted to wait the service I received was TOP NOTCH! I felt very welcomed and my dealer Sharlene the manager Frank and receptionist Ashley were all great! I was able to More

by ROXYRAMIREZ2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharlene Frank and Ashley
Jan 27, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 24, 2021

Friendly Easy to deal with. Over all everyone was helpful. From sales to finance. Irfan was a very good sales person and Frany was very helpful and nice. More

by gadank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us and I will be sure to relay to the team. Take care and have a great day. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 24, 2021

Love the service and the deal .deffinately recomend friends and family to beck and masten and specially to mr.richard wohl thank you for everything hope to see yall soon More

by JRICARDO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard wohl
Jan 27, 2021 -

Beck & Masten Buick GMC South responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 24, 2021

Happy that they worked on the car and repairs seemed to be completed satisfactorily. Folks were friendly but due to computer problem, we never got any paperwork. More

by KITTYHAWK80S
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Jan 27, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 24, 2021

Thanks to Richard Wohl who helped us to get a vehicle we wanted to get under our budget. He was very humble and patient. We took our time and finally made a decision to get the Jeep. Happy with our experien More

by AKASHMISHRA0743
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Wohl
Jan 27, 2021 -

Beck & Masten Buick GMC South responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 24, 2021

I been coming here for 15 yrs and always have great service.service department always treat me like family and always greet me by my name when arriving for my schedule service.thanks Manny you have a a More

by gonzalo-sanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Manny Escalon, Gaby Cano, Elyza Sanchez
Jan 27, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us and I will be sure to relay to the team. Take care and have a great day. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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