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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.5
2,806 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,806 reviews

February 26, 2021

Gina, my service rep, is very good at getting me answers. Manny, service mgr and Tommy, service tech have always answered my questions. Everything is good. More

by ELLIEH_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy, Service Tech is excellent! Kelsey in sales is excellent too!, Manny Escalon, Gina Saez
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Mar 01, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2021

Amazing service for the second time and so grateful for Jennifer and everyone at B&M for going above and beyond to make this happen. More

by TORRESEVER9192
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
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Mar 01, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

Great Great great great great great great great great great great great great great great great great great great great great great great great great More

by Chas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2021 -

Beck & Masten Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

Ruben and Richard and the whole team were amazing to work with. Their honesty and frankness has definitely made our shopping experience easy and wonderful. We will definitely be back and recommend our family More

by Edelarosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Leon /Richard wohl
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Mar 02, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

The prices need to be more competitive to get 5 stars. Everything else is great, employees are friendly and are very competent. I would probably recommend to a friend. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
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Feb 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the great feedback, Mark! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

Love bringing my truck to this dealership! Nothing but positive energy, smiles and wonderful service every time I visit! Amazing staff of people who all deserve raises! Especially Frany! You guys have a l More

by jonesboys022307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Escalon, Gina Saez
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Feb 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

Arturo helped find out why my brakes on my new vehicle were so squeaky and took care of it. Despite the issues of the big, winter, Texas storm and shipment delays of parts, they kept me informed and got m More

by meghan.lee917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Saez
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Mar 02, 2021 -

Beck & Masten Buick GMC South responded

We appreciate your kind words, Meghan. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

Rosie in service is outstanding she took care of all our repairs and she checked for recalls and returned our truck back as promised great job! More

by FJDEHOYOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Rosie went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2021

Amazing service! She was very helpful and patient with me. I appreciate the care she took and her kindness was extremely appreciated. Thank you for your time and effort. More

by LMoya
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2021 -

Beck & Masten Buick GMC South responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2021

It was so refreshing to deal with such a professional group. In a world that has forgotten about professional appearances and customer service this dealership shines like a light in the darkness. As long More

by Rob02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Eiler
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Feb 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Matthew and the rest of the Beck & Masten Buick GMC South team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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