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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,852 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,852 reviews

March 13, 2021

Ivan Vega sold us our vehicle and made the process very easy and seamless. He was willing to help with anything and answer questions. Thanks More

by KrisLass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Vega
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Mar 15, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 13, 2021

Really know how to make the process easy for you! Totally recommend this dealership to anyone looking for a vehicle and want to be treated great! More

by PAULBRYANSTOREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
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Mar 16, 2021 -

Beck & Masten Buick GMC South responded

Paul, thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 12, 2021

Our second purchase from Beck and Masten, went well with exception of miscommunication with Johnson Space Center Credit Union regarding interest rate on the loan between business offices at time of pirchase More

by LIGHTHOUSEDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi, Gaby Cano
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Mar 15, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 12, 2021

I recently had issues with my vehicle.There was an employee there by the name of Rosie ,who not only took great care of me but she went the beyond.Her attentiveness, beautiful personality, patience, a More

by Cinderella3223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Manny Escalon
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Mar 17, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Rosie went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 12, 2021

I have visited Beck and Masten South several times and have received the best treatment from the entire Beck and Masten Staff. We are completely satisfied with their service. More

by lblermalblerma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Saez, Nora Torres
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Mar 15, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 12, 2021

Great, hospitality by staff. Joslyn was very helpful. The facility was clean and organized. Great, hospitality by staff. Joslyn was very helpful. The facility was clean and organized. More

by Robert Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyn GMC
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Mar 15, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 10, 2021

Rosie is a great service advisor. She keep you in the loop as my truck was getting worked on. Fast service parts was on hand More

by DSHOOKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Mar 12, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Rosie does for Beck & Masten Buick GMC South and our customers. Hope to see you again soon! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 10, 2021

Took two weeks to get parts to repair a 2020 Truck - steering gear failure - I believe GM is aware of steering issues and should have parts readily available or provide a loaner vehicle More

by Bill P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
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Mar 16, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us, Bill. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 10, 2021

Frany was excellent, very professional and kept me up to date and managed expectations. She was very professional and a great asset for your dealership. More

by colex701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 10, 2021

Very nice people to work with!! Will be going back again. Wish they had a hand wash car wash. Thank you for all of your help. More

by bobkatwindsor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
Report | Print
Mar 12, 2021 -

Beck & Masten Buick GMC South responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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