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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.5
2,765 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,765 reviews

May 14, 2024

Great service and they always willing to go above and beyond. Hannah, the service manager is amazing! More

by Phillip.p.warner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Beck & Masten Buick GMC South responded

We're thrilled to hear about your positive experience and the amazing assistance provided by Hannah. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!

May 13, 2024

Beck & Masten Buick South has an excellent professional service department. I’ve never had any issues with them during scheduling services for my vehicle. Very satisfied customer. More

by Mbella7560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Lentini
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May 16, 2024 -

Beck & Masten Buick GMC South responded

That's great to hear that you've had such a positive experience with Beck & Masten Buick GMC Gulf South's service department! It's always reassuring to know that scheduling services for your vehicle has been smooth and hassle-free. Thank you for choosing us!

May 13, 2024

Ada pasas in was my salesperson and she was amazing, very professional ! Totally recommend if you’re looking a new vehicle !! More

by Estephanygalvan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Beck & Masten Buick GMC South responded

Congratulations on your new vehicle! We're thrilled that Ada provided you with an amazing sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 11, 2024

very good service, and they helped me get the truck I was looking for tanhks More

by juandiaz83jp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Beck & Masten Buick GMC South responded

Congratulations on your new vehicle! We're thrilled to have delivered a great sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 08, 2024

This dealership is very slow. I was told I had to wait outside by the porter because they don’t like people in the lobby. Took over 1 1/2 hr to do a simple oil change and I had an More

by wwt2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Beck & Masten Buick GMC South responded

Thank you for bringing this to my attention. I apologize for the long wait time to have your vehicle serviced with us. I would like an opportunity to fix this and to earn your business, please contact me at hannahwilson@Group1Auto.com. I look forward to speaking with you. Hannah Wilson, Service Manager

May 06, 2024

The service advisors are very nice and courteous and I enjoy coming there to get my service done More

by jessie46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember the service advisor name
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May 08, 2024 -

Beck & Masten Buick GMC South responded

We're delighted to learn that your experience was nice and courteous! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 08, 2024 -

jessie46 responded

You are welcome

May 05, 2024

I always have a great experience when I got here and get my car serviced!!!! Recommend Anyone to come here all the reps are professional and friendly. More

by tahnisha.colson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Beck & Masten Buick GMC South responded

We're delighted to learn that your experience was great! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 05, 2024

Salesperson are receptive and responsive. I recommend them for quick turnaround times and fast deals More

by fpetrini
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sharlene Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Beck & Masten Buick GMC South responded

Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 03, 2024

Had a really great experience. Jason my sales rep was so professional and very accommodating. More

by martymeyers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Ruppert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Beck & Masten Buick GMC South responded

Congratulations on your new vehicle! We're thrilled that Jason provided you with a great sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 01, 2024

Not happy about it at all. Service department was not very helpful and ignored me when I walked in. Didn’t acknowledge me till I had to say something. More

by Saucedo1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Beck & Masten Buick GMC South responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 12, 2024 -

Beck & Masten Buick GMC South responded

Thank you for bringing this to my attention. I apologize for this negative experience you had during your visit with us. I would like an opportunity to fix this and to earn your business, please contact me at hannahwilson@Group1Auto.com. I look forward to speaking with you. Hannah Wilson, Service Manager

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