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Beck & Masten Buick GMC South

Houston, TX

4.6
2,836 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,836 reviews

April 16, 2021

Service was great and the people there are very helpful. Took my vehicle in for service and returned in a timely manner. I appreciate the flexibility and constant updates on my vehicle repairs. Keep up the More

by JULIA CHAPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 16, 2021

Everybody was real nice at your dealership they were to the point didn’t take long to long to finish our business and we feel like we got a fair deal on the price of the truck More

by G_amitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Vega
Apr 19, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 16, 2021

Problem is not fixed and now they say they don’t have rentals to be able put it back in shop. It is no longer a warranty issue it’s a dealership issue. Had issues when had auto in shop due to an employee More

by HOLDEN25
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gina Saez
Apr 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 15, 2021

From sales to service by far the worst dealership I've ever dealt with! Yall had my truck a total of 5 days for an inverter that was supposedly bad and needing replaced. The second time I left it there ya More

by Randalljeffery91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Morelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi, Gina Saez
Apr 26, 2021 -

Beck & Masten Buick GMC South responded

Jeffery, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 15, 2021

The entire teach from sales to service was so easy to work with. No run around! So nice and helpful! Great job and was a pleasure to work with you all! More

by DBAKER12919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim
Apr 16, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 15, 2021

Ivan was the best sales rep helped us on everything we needed and guided us thru all the steps for our new truck totally recommend this dealer More

by Edit armora
Recommend Dealer
Yes
Employees Worked With
Ivan Vega
Apr 16, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2021

Elyza is always friendly and helpful. She explains everything throughly and goes above and beyond to help. I appreciate her help every time. This is the second time she has helped me. More

by PatrickW04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
Apr 19, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2021

Terrible. Chase still hasn’t received the payoff for trade in and have not been contacted despite me reaching out to the dealership several times More

by Bmccarthy250
Customer Service
Recommend Dealer
No
Employees Worked With
Reputation .com
Apr 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2021

I have already provided a review. This was a recall issue. I would be concerned about real service issue. I am not sure of the quality of work. Can’t see. More

by WSHANKS11922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie
Apr 26, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a business. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 13, 2021

Side airbag recall/Engineering Study took 2 days. Vehicle not washed. Told not to change oil but technician did anyway and rotated tires which was done 131 miles before so I had to take to Discount tire to r More

by JMC1518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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