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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,836 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,836 reviews

April 21, 2021

Richard definitely help assist me in the best possible way he could. Also taking his time and patiently waiting on me to arrive near close to finish the deal. I just hoped for more transparency when discu More

by LEAARON.ALEXANDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Mohl, Mohammed Qureshi, Rafael Benavides
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Apr 23, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Apr 24, 2021 -

LEAARON.ALEXANDER responded

My info is on file. Feel free to reach out via call or text anytime!

April 20, 2021

Frany and Rosie were very helpful and professional. Extended warranty details were explained. Interior of my vehicle was cleaner than normal after service. I will continue to utilize service as needed. More

by bmcgrew1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Manny Escalon
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Apr 22, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Frany and Rosie were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 20, 2021

Scheduled service wasn't even available for the day my appointment was made, therefore making my trip useless. And the car wash I was offered made my truck dirtier than when it went to the back. More

by COWBOYSFAN85089
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nora Torres
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Apr 26, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 19, 2021

The people are nice and friendly they help you with a friendly face they make you feel like family ...they get the job done fast service More

by Spencer Hatten
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Gina Saez, Elyza Sanchez, Nora Torres
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Apr 21, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 19, 2021

My sales lady Jennifer was amazing! Great communication and very knowledgeable. She called a d texted me often since I wanted a truck that wasn't even in the lot yet! She also talked me through all the fin More

by DBAKER12919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Pasasin
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Apr 19, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 18, 2021

Good place to buy a car, price was fair and staff is very friendly and helpful. If I get a new car again I would return. More

by zacharyhburks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner
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Apr 21, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 17, 2021

Jason stayed the course maintaining contact with/ me & delivered on his commitment!! Well done Jason & thank you!! Will continue to seek out Jason for my next vehicles. More

by DNHART6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Beck
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Apr 19, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this review. We are pleased to hear that Jason was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 17, 2021

Excellent service Muy amable y dispuesto a ser buen Excellent service Muy amable y dispuesto a ser buen trato por nosotros nos gusta mucho su amabilidad y trato hacia nosotros muchas gracias por tu at More

by IRENE_VIANNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben León
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Apr 20, 2021 -

Beck & Masten Buick GMC South responded

Muchas gracias por tomar el tiempo de su día para compartir su experiencia con todos. Creemos en un servicio al cliente atento y profesional y nos da un placer que nuestro equipo le haya causado una gran impresión. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 17, 2021

I am disappointed because one of the diagnosis was that my battery cell was dead though I had not long replaced the battery and the battery had very little corrosion around the posts. After I left, it was More

by Ernestine Williams
Recommend Dealer
No
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2021 -

Beck & Masten Buick GMC South responded

That is not the kind of experience we seek to provide, Ernestine. Please call us when you can so we can address this together. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Apr 27, 2021 -

Ernestine Williams responded

I would love to call and discuss this if I could get through to you. I feel that it is necessary to mention that the other diagnosis in addition to the bosse plate was about my front suspension steering. However, when the work was finished, nothing on the paperwork stated anything about these problems. On the paperwork, it was stated that certain things were recommended but was declined, such as replacing the wiper blades, injec flush and TBI SVC, brake flush, cooling system flush and replacing the air filter. None of these things were recommended or mentioned to me at all. The only thing that was mentioned by the service agent was about the bosse plate and the front suspension steering, which the agent printed out a diagram per my request. It is for those reasons that I am uncertain if what I was told was true, because if so, it would have been included in the final paperwork and not something that was never mentioned or recommended. My phone number is in the records and you may feel free to reach out me if you are truly serious about discussing this. I am not saying that another dealership would treat me any differently but I would not feel comfortable bringing my car there again. I feel that it is unprofessional and shows a lack of empathy to have a senior citizen leave unsure and distrustful of the analysis of her vehicle, and especially if it was for the sake of making more money.

April 16, 2021

Got me in quick and everything was done in a timely manner. I would recommend to go there. Thank you Miss Rosie. I will see you agian in the near future More

by Adrian Edison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Apr 19, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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