Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Beck & Masten Buick GMC South
Houston, TX
2,836 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,836 reviews
April 24, 2021
Since the trans problem was something common to 8 sp, it should have been covered under a recall or known issue. Would the factory rep have authority to refund this cost/expense? should have been covered under a recall or known issue. Would the factory rep have authority to refund this cost/expense? More
by Mikeroll48
Verified CustomerEmployees Worked With
Other Employees :
I was unable to contact the service rep. Had to wait for her to call me back after I left 2 messages.
April 24, 2021
Everyone was nice from when we walked in the door… Jason was super knowledgeable Anthony wanted to work with us in the whole process was quick and easy was super knowledgeable Anthony wanted to work with us in the whole process was quick and easy More
by chrishughes085
April 23, 2021
Never will I purchase a vehicle or use this dealership for maintenance in the future. Three days and a fee for a software update that disabled my vehicles power steering. Despite numerous texts (to de for maintenance in the future. Three days and a fee for a software update that disabled my vehicles power steering. Despite numerous texts (to designated number) and calls I got no response from the service department for updates. More
by DEREK.PATERSON
April 22, 2021
I have been a satisfied customer of John Beck’s for over 35 years! I very seldom ask for a Beck or a Masten when I purchase, simply because I know each member of the Beck and Masten establishment has the s 35 years! I very seldom ask for a Beck or a Masten when I purchase, simply because I know each member of the Beck and Masten establishment has the same work ethic bestowed in them as the founders. This purchase was nothing less than perfect. Thank you! _Randy Davis, Conroe, TX. More
by RandyDavis
Employees Worked With
Jason Beck, Rafael Benavides
April 22, 2021
Great service a very timely manner. Staff was courteous and knowledgeable. Bringing something in for service is never a fun time, but they made it as painless as possible. Kudos to Rosie. and knowledgeable. Bringing something in for service is never a fun time, but they made it as painless as possible. Kudos to Rosie. More
by troyg780
Employees Worked With
Rosie Hernandez
April 21, 2021
Horrible!!! I waited over 3 hrs for a tire rotation and oil.change. The manager wasn't any help since it took the over an hour to inform me that they were out of the oil for my vehicle and it was being d oil.change. The manager wasn't any help since it took the over an hour to inform me that they were out of the oil for my vehicle and it was being delivered, bad customer service. They lost the key to my wheel locks so they had to break the one's on my tire and replace them with new ones. Miss Sanchez very helpful compared to the rest of the staff. I wouldn't recommend anyone to go to that location. More
by Vg00
Employees Worked With
Scott Korenek, Elyza Sanchez
April 21, 2021
This was our first time here and we came for a recall , customer service was excellent from making appointment till they finished servicing vehicle.Thank you!!! customer service was excellent from making appointment till they finished servicing vehicle.Thank you!!! More
by Ortiz.n1958
Employees Worked With
