Beck & Masten Buick GMC South

They need to adjust the way they give pricing for repairs. I was given a price of 223.21 (parts, labor, taxes and apparently a shop charge). Showed up and was told it would be 299 and some change. Th repairs. I was given a price of 223.21 (parts, labor, taxes and apparently a shop charge). Showed up and was told it would be 299 and some change. Then they adjusted a few things and came to be 252. Which was still outrageous. They did eventually say that the “shop charge” is normally 39. Then this needs to be what is shown on the pricing. Not 23. It was appreciated that the advisor looked into it to adjust the payment. This is the only reason why I would not go to a one star review. What prevented a review lower than three stars is the fact that the fuse block that showed no corrosion, rust, water damage, went to crap so soon RIGHT after the 3 year/36,000 warranty. These practices of charging an arm and a leg for a part as well as labor are unethical. If you can’t afford to pay your technicians without upcharging parts and labor by 200%, then maybe this company deserves to go out of business but never will because so many people fall for the pitfalls of it HAS to be fixed and you can’t get it done anywhere else. This will be the last GMC I purchase. I will give Albert the praise for being very calm and collected and dealt with me with professionalism. I became a frustrated customer with the new price change and he did what he could to ease the process. The overall 2 star review should not reflect him at all. It reflects the company itself. More

We worked with Ada P. and she delivered with a 5 Star Experience. I live in San Antonio, but the model (and its options) we wanted was in Houston. I reached out to the sal and she delivered with a 5 Star Experience. I live in San Antonio, but the model (and its options) we wanted was in Houston. I reached out to the sales team early in the week and worked with Ada. She got extra pictures together and a current video of the vehicle. After some discussion, we decided on price, trade-in specifics, and the timing of transaction due to us travelling from San Antonio and previous commitments at home. We pre-arranged as much as possible in advance so the process would be quick when I arrived. That being said, I still thought I’d be waiting some before everything was done. We met at the specified time, verified all of the already provided paperwork and details, got into financing for all of the documents, and got the keys all in about an hour. I wasn’t expecting that but TRULY, TRULY impressed. Thanks for making this sale experience 5 Star. More

Good service and Christopher was the greatest! ! They inspected everything from the cabin filter to the brakes ! They inspected everything from the cabin filter to the brakes More

Sales were efficient. Vehicle was ready to review and specification matched the advertised. Sales stag was courteous Vehicle was ready to review and specification matched the advertised. Sales stag was courteous More

Thank you for helping me and my family to get the vehicle Excelent service thanks for the help and understanding Excelent service thanks for the help and understanding More

I went to Beck and Masten to service my car. My lease was almost up so I decided to go and visit sales while I was waiting. I was interested in one of two vehicles. I worked with Ena Pasasin. S My lease was almost up so I decided to go and visit sales while I was waiting. I was interested in one of two vehicles. I worked with Ena Pasasin. She was very helpful. She worked very hard at making sure I purchased the best vehicle for me with a monthly payment that I approved of. She took time to help me understand and compare the features in both vehicles so I could figure out which car I was more interested in. After purchasing the vehicle, Ena helped me understand how to use the features in my vehicle. She went above and behind. She was awesome. Everyone at Beck and Masten was wonderful. The person who helped to negotiate the deal and the person whom helped me with my finance paperwork were both great. If you are in the market for a new vehicle, go to Beck and Masten especially Ena. She will help you get into the new vehicle of your dreams. More

The staff is always very courteous and Has the best intentions for the customer. Fernando is always hopeful as well intentions for the customer. Fernando is always hopeful as well More

Rafael was very nice and professional. . . Muy atento y amable no juzga a las personas por la apariencia a todos los trata igual. . . Muy atento y amable no juzga a las personas por la apariencia a todos los trata igual. More

Ada was one of the best sale reps that I have ever worked with to purchase a car. She had excellent knowledge of the vehicles and was so kind and attentive. She should be anyone’s go to sale rep for sale at with to purchase a car. She had excellent knowledge of the vehicles and was so kind and attentive. She should be anyone’s go to sale rep for sale at Beck and Masten South. I look forward to working with her again in the future. More

Everything went well. I found a vehicle on the lot that I wanted to get pictures of and Raphael sent me pictures so even before the vehicle passed inspection I drove and p I found a vehicle on the lot that I wanted to get pictures of and Raphael sent me pictures so even before the vehicle passed inspection I drove and purchased it. I had to bring it back twice for parts before inspection passed but Raphael worked with me to make it happen, I highly recommend the dealership and Raphael for used vehicles. I would like to see more sales women on the floor, most single women prefer working with other women so please work towards making that happen. More