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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,923 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,923 reviews

September 30, 2021

Prompt, courteous service. This is my 2nd purchase and will continue to buy here in the future. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge
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Oct 01, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review, John. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

September 30, 2021

Gabby is amazing. I’m only coming back because of her customer service that she showed my wife and I. She deserves a remake More

by Mr. Keys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
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Oct 01, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 29, 2021

Smooth & calm and Kept me updated until Jenny Andaur delivered to our house in Louisiana More

by weldon_collins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Andaur
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Sep 29, 2021 -

Beck & Masten Buick GMC South responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to you being of service again in the future! Sincerely, Georgia Aplon gaplon@beckmasten.net

September 29, 2021

Andrew kept me updated throughout the process and had my vehicle ready early. Very friendly service. More

by JMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Galindo
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Sep 30, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 29, 2021

Gaby was so helpful and efficient with my auto. Fast, friendly service, personnel service excellent. More

by MVJ1970
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Sep 30, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

September 29, 2021

Back in Master OK I wasn’t totally satisfied but I wouldn’t totally dissatisfaction More

by RONSEPOLIO9393
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Wohl
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Sep 30, 2021 -

Beck & Masten Buick GMC South responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you! Sincerely, Georgia Aplon gaplon@beckmasten.net

Sep 30, 2021 -

RONSEPOLIO9393 responded

When I bought the 2018 GMC the salesman said he would get me another key set to this day I have not seen it I lost my key and had problems getting in the truck and the second thing I’ve had my truck in there twice the charging system somethings not right if I understand correctly one more time will be considered a lemon this is why thank you

September 29, 2021

Poor communication. I was waiting for two hours until I went and.asked whyi it was taking so long More

by VTICAS
Friendliness
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Report | Print
Sep 30, 2021 -

Beck & Masten Buick GMC South responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 29, 2021

Rocio was a great help. Great service and helpful employees. Quick turn around too! Thanks! More

by acbarr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Sep 30, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

September 29, 2021

Im happy with the service and I recomend customers to buy at this location great service More

by GLORIARAZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Sep 30, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 28, 2021

Marcos at B&M worked hard at making me a deal that I’d be happy with. Thank You Marcos! More

by Rachel’s GMC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
Report | Print
Sep 28, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Georgia Aplon gaplon@beckmasten.net

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