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Beck & Masten Buick GMC South

Houston, TX

4.6
2,922 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,922 reviews

October 12, 2021

It’s a good place to buy a car and friendly people and great service More

by SHOTGUNTGC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nolden
Oct 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 12, 2021

Transmission is still not shifting correctly. The down shift is very hard. Service writer was great but not unfit info for More

by gonzo1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the great feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 12, 2021

They were ready when I arrived and got me in and out in an hour More

by 2723bowman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanna Andrews
Oct 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 11, 2021

False advertising. Rude. Con-artists. Screw you over. Liars. Make up document so you really don’t stand a chance to go against them. Called Thursday they started pointing fingers at each other but no on More

by Jen.infante31
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Whol, Manny Escalon, Jorge Gomez, Rafael Benavides
Oct 13, 2021 -

Beck & Masten Buick GMC South responded

We acknowledge your review and are currently looking into the events you’ve detailed.

Oct 17, 2021 -

Jen.infante31 responded

We’re still waiting for Manny to contact us about some papers “corporate” was going to send them. Tomorrow it will be a week and no one has called or message to resolve anything.

October 11, 2021

The easiest Dealership we have ever purchased vehicles from. Highly recommend too anyone looking for fast service. More

by weldon_collins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer “Jenny”
Oct 13, 2021 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for your wonderful review and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 11, 2021

I was very pleased with my oil change and tire rotation from the service department. David was very helpful and offered exceptional customer service. More

by criss.wakefield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David was very helpful and offered exceptional customer service.
Oct 13, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 10, 2021

David in service 👍🏽 Great customer service. Location is very clean and workers around there are always nice. More

by Buick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David, Gina Saez
Oct 12, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 09, 2021

I went early and was fast so in 30 or 40 minutes they finish my truck More

by ALEJANDRO77020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Oct 11, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 08, 2021

Yes my service was great but can slow calling me when it was ready. I like the dealership. They have great people. More

by bedsolebg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Oct 11, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 08, 2021

I have used this dealership for since it opened for r repairs and a new car purchase. It has been consistently excellent in every way. More

by CHARRITX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Garcia , Rosie Hernandez, Manny Escalon, Gaby Cano, Deanna Andrews
Oct 11, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

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