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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.5
2,698 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,699 reviews

May 13, 2022

I think nearly 2 hours is a lot of time for doing an oil change. More

by RLHAAS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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May 16, 2022 -

Beck & Masten Buick GMC South responded

RLHAAS3, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 13, 2022

Very responsive and helpful service staff. Went above and beyond on a pre-existing condition when bought. More

by dewet_roos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 12, 2022

The work is always done right. But the labor cost is too high. Thank you Rosie for your personal and professional attention for what needed to be done. More

by Byron Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 10, 2022

I’ve had a good experience with this service department. They always are prompt and friendly. They take care with your vehicle. More

by DORAPETTY52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 09, 2022

Excellent in Sales, customer service everything went excellent. SUV was supposed to arrive on 4/6 and didn’t but not mad at.. it arrived at a good time. More

by ILIANA3030
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Escobar
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May 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 08, 2022

Great service and friendly atmosphere. I always take my car here for service. The are quick and easy to work with. More

by Buick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 07, 2022

Fast service with the customers they answer all my questions nice people great work team More

by MARTINEZ.D30
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2022 -

Beck & Masten Buick GMC South responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 07, 2022

It will be my last time at the this dealership. I really miss Jamie Ward. More

by rasher122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
2.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 06, 2022

My vehicle service was under the direction of Daniel Wood, Kelly, and the techs. They were professional, efficient, and friendly! More

by hollrandi95
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Wood, Kelly
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May 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 06, 2022

good service on my truck they cleaned it up well am happy with the service 👌 ! Nice job More

by Julian
Recommend Dealer
Yes
Employees Worked With
Don't remember dudes name
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May 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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