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Beck & Masten Buick GMC South

Houston, TX

4.5
2,698 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,698 reviews

May 19, 2022

Bad communication, not on the part of Gabby. Not being Truthful Takes to long to say, nothing is wrong with your vehicle. If nothing was wrong with my vehicle they why did it not start after More

by Jtlewellen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 18, 2022

I got in Early and processed in by David quick and efficient. The repair Techs/ Engineers got me out quick and efficiently. No issues thus far. Express have its name said. Thanks David and the CREW! More

by Waunita69!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
May 20, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 17, 2022

Mohammed was extremely helpful. I was told by another finance employee to return with paperwork from my credit union. When I returned he was not there nor had he given me the nece More

by Kerri Whitfield
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 15, 2022

They went above and beyond to make a deal with us. Everyone was so nice. More

by jg4011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Eiler
May 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 15, 2022

This dealer was very helpful. These guys fixed my vehicle in a very timely manner with no hassle of anything More

by Thalloniusgoins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Beck & Masten Buick GMC South responded

Thalloniusgoins, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 15, 2022

Scheduling service was easy and convenient. No delay on getting my truck back. They called with recommendation and informed me of pricing. More

by MSUERODRIGUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
May 18, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 15, 2022

Excellent customer service. Always goes above an beyond to help customers in every way possible. More

by MOSELEYJONAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 14, 2022

Service was good returned at a reasonable time frame people very courteous only problem I asked for a car wash and it was not done More

by TERIWALLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 14, 2022

My sales person Ada, and her brother the sales manager we’re very helpful, professional, and provided prompt answers. More

by RANDY58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 13, 2022

I think nearly 2 hours is a lot of time for doing an oil change. More

by RLHAAS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
May 16, 2022 -

Beck & Masten Buick GMC South responded

RLHAAS3, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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