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Beck & Masten Buick GMC South
Houston, TX
2,698 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
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Showing 2,698 reviews
May 24, 2022
Not calling out our sales rep. Really wanted to love this place after pre approving us on our 3 1/2 hour drive. To start off, buyers be aware, there is a 5K charge for some sort of Really wanted to love this place after pre approving us on our 3 1/2 hour drive. To start off, buyers be aware, there is a 5K charge for some sort of GPS tracking system that you cannot opt-out of and the "certified" certificate. So what ever price you see online, add about 5K and thats not including tax and registration. Once there, we did our walk-around with our sales person, noticed and pointed out a small scratch that was not a big deal, vehicle had a mirror polish to it. Then she drove us in our new 80K vehicle and dropped us off at the financing department. She then took it fuel up and shuttle some back and fourth two more times. After purchasing we drive straight to our hotel, and park in the back empty lot with a spot between both of our vehicles. That's when we notice a very obvious dent and scrape. It seems like a tire rubbed against our truck marking a dent and rubbing the paint off the SUBURBAN emblems. We rushed back to the dealership and explained how we noticed everything. They of course began to try and wash their hands off and play the blame game. We explained we weren't blaming them, maybe it was another customer while the vehicle was parked and asked if they can rewing the footage. That's when their attitudes changed and offered a "complimentary" fix that could be done in one day. We ended up calling out of work getting our days docked, renting a room for the night, only to be told by the "paint guy" this is a 2 or 3 day job. It's been just over a month!!! They have yet to call back to provide us with the combination to the lock box in the vehicle, no headphones for the entertainment system, no floor mats which we paid for, no license plates.... and the dent, we got that fixed on our own... Be aware of hidden costs, throughly inspect your vehicles in and out, and don't let that vehicle out of your sight if you are waiting at finance. ***UPDATE*** I was contacted by the dealership the same day I posted this review (05/24/2022) asking for me to reach out to resolve this, super quick response, i replied back right away. Today is 06/24/2022 and I still have not gotten a response back, still no floor mats, which are paid for, we still can't use our lock box, and the only reason we got our tags was because we called before and after our tags were to expire. We drove around with expired temporary tags for about two weeks and were told they would not give us another set. More
by Homercan2
Employees Worked With
Not calling my sales rep out.
May 22, 2022
Did a good job 👍 very fast what more is there to say I have nothing else to say! have nothing else to say! More
by LJDEVOY
Verified CustomerEmployees Worked With
May 21, 2022
Since we came into the dealership, we were greeted well and it just felt different from other dealerships. We love the customer service and how well they worked with us. We will continue coming here for fu and it just felt different from other dealerships. We love the customer service and how well they worked with us. We will continue coming here for future vehicles! More
by guevara_joselyn
Employees Worked With
Ruben Leon , Frank Nolden
May 21, 2022
They found the problem and they fixed it no questions asked in a timely manner customer service was great callbacks were done when necessary I would take my car there again!!!!!! asked in a timely manner customer service was great callbacks were done when necessary I would take my car there again!!!!!! More
by Holmeslatarence@gmail
Employees Worked With
Edward
May 20, 2022
Great salesperson Domigues and service department went above and beyond to have my truck ready!! above and beyond to have my truck ready!! More
by GARCIA_JORGEG
May 20, 2022
I always ask Ms. Rosie Hernandez she’s great with customer service very professional and helpful great job Rosie Hernandez she’s great with customer service very professional and helpful great job More
by NGARCIA1861@gmail.com
Employees Worked With
May 20, 2022
El personal es altamente profesional en ventas y en servicio , me trataron de lo mejor 👍👍 servicio , me trataron de lo mejor 👍👍 More
by MANUEL_DE_LEON66
May 19, 2022
Excelent customer service quick and easy purchase. We were told that our SUV would arrive on 4/6 didn’t arrived but the wait was worth it. Not upset at all. Really Happy and we are LOVING our 2022 YUK We were told that our SUV would arrive on 4/6 didn’t arrived but the wait was worth it. Not upset at all. Really Happy and we are LOVING our 2022 YUKON!!! More
by ILIANA3030
Employees Worked With
Edgar Escobar
