Beck & Masten Buick GMC - Service Center

The Rep was very helpful and pleasant. . And the service tech also was very thourgh in his assessment of what was needed for visit today ... . And the service tech also was very thourgh in his assessment of what was needed for visit today ... More

2/3 scheduled oil changes have taken over two hours. When making the appointment I verified the filter and oil were in stock. I was sent home overnight with the wrong oil so I could come back the follow When making the appointment I verified the filter and oil were in stock. I was sent home overnight with the wrong oil so I could come back the following day to wait over an hour again. More

Very honest, thorough inspection, excellent customer service, I highly recommend this Buick service department dealership. service, I highly recommend this Buick service department dealership. More

Every time I have been there they are very courteous and helpful in assisting with service . helpful in assisting with service . More

Nice and efficient dealership to buy and get service from on my vehicle. 15 word minimum.. on my vehicle. 15 word minimum.. More

Tell them the service you want and they deliver with excellent customer service every time. I travel 35 minutes when there is a GMM dealer (Texan- In Humble) minutes away but Beck and Masten does not tr excellent customer service every time. I travel 35 minutes when there is a GMM dealer (Texan- In Humble) minutes away but Beck and Masten does not try to over charge and mislead customer- Much Appreciated More

Service department was ready for me at agreed time. Service was immediately started and completed in less than an hour. Service was immediately started and completed in less than an hour. More

I wanted to than the dealership for hiring Christopher! ! Had an amazing experience with his service to excellence!! Please make sure you recognize him!! ! Had an amazing experience with his service to excellence!! Please make sure you recognize him!! More

Oil change on my 2019 GMC Sierra was quick an efficient. I was surprised to learn that my model(Elevation), took 8 quarts of oil instead of 5! They did let me use the coupon I received in the mail($29.95 I was surprised to learn that my model(Elevation), took 8 quarts of oil instead of 5! They did let me use the coupon I received in the mail($29.95+ 3 extra quarts), which is still better than $75-$150! Thanks! More

Absolutely terrible service from the start. I will never let them service my vehicle again. Made an appointment to drop it off. 2 days later I call to check on it and am then told they are a I will never let them service my vehicle again. Made an appointment to drop it off. 2 days later I call to check on it and am then told they are a week to a week and a half before they even get to it. Then why did you make an appointment for me to drop it off. But, I left it. The next Monday I called at least 5-6 times. Left messages on voicemail and with 2 of their employees. And yet no one ever called me back. Showed up Tuesday morning at 8:00 am and canceled my service. I guess they are just too busy and don’t care about their customers. Their response, “sorry we couldn’t do better”. You will see this review on google as well. More