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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
400 Reviews
Call Service Center (281) 469-5222

400 Reviews of Beck & Masten Buick GMC - Service Center

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December 01, 2024

Not happy at all this time. Today I found out they ruined my wheel lugs last performing rotate the tires to my Malibu. They couldn't rotated this time... I haven' More

by contrerasfidel33
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sunny Felix
Report | Print
Dec 03, 2024 -

Beck & Masten Buick GMC North responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eric Clifton Service Manager eclifton@group1auto.com

November 29, 2024

I'm not good on writing and essay on things. I just know that they did a great job on my vehicle. More

by mh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Stacy
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Dec 01, 2024 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 29, 2024

Oscar the service advisor was able to get my car in for diagnostics on time. The technician found the source of my oil leak and was able to make repairs promptly. I was on my way in a timely manner. More

by dansmitty49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Dec 01, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to Oscar here at Beck & Masten Buick GMC North! We are always more than happy to assist you if anything else comes up. Take care!

November 27, 2024

Mr Todd was great professional & caring about serving my 2023 Sierra. Excellent & on time frame he spoke too. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Todd
Report | Print
Nov 28, 2024 -

Beck & Masten Buick GMC North responded

Hi Mark, we are delighted to have given you such a positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

November 26, 2024

Had to waot a few moments but Ashley jumped right in and went to work! Lyft service was great. Ashley was really sweet. Fellows outside were Johnny on the Spot to receive you and direct you to the service More

by motherofcian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Nov 27, 2024 -

Beck & Masten Buick GMC North responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 26, 2024

The best service center for your GMC I could ever recommend. Truthful, honest and reliable! More

by Gmayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Todd
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Nov 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

November 24, 2024

Mr. Juan Martinez, Was very gracious with me this evening and displayed excellent customer service. More

by John Davidson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Macias
Report | Print
Nov 25, 2024 -

Beck & Masten Buick GMC North responded

Hi John, we are glad Juan Martinez could help! If you're ever in need of more help, please let us know!

November 23, 2024

My technician is very good and very helpful. Sorry I don’t remember his name; unfortunately. More

by canningsl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Barrett
Report | Print
Nov 25, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

November 23, 2024

Perfection of Service. Cheerful, engaging, what every customer wants to relate to. Valuable employees. Need to see more women in service. She is dedicated and thorough. More

by dmtuat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Guajardo
Report | Print
Nov 25, 2024 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

November 23, 2024

Great service as soon as I Walk in to the Service Department. My Advisor: Christina Guajardo help me and answer all my questions. More

by Perla. Maldonado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Guajardo
Report | Print
Nov 25, 2024 -

Beck & Masten Buick GMC North responded

Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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