Beck & Masten Buick GMC - Service Center

Loved the service. Friendly, helpful, kind.. two thumbs up from beginning to end. They handled my car trouble without stressing me out. Answered my questions and made.m Friendly, helpful, kind.. two thumbs up from beginning to end. They handled my car trouble without stressing me out. Answered my questions and made.me.feel comfortable I was in good hands. More

Cameron, the service representative was awesome. It was the conversation in the customer waiting room that concerns me. Also, the TV was set to a GMC Channel full of ads. It didn’t feel “at home” It was the conversation in the customer waiting room that concerns me. Also, the TV was set to a GMC Channel full of ads. It didn’t feel “at home”. Atmosphere was more cold and impersonal. Customers were talking about how the dealership has changed for the worse. Lots of personnel changes. For example, my service representative is no longer there. Many said this was their last visit. The conversation among the customers were all negative. What has happened there? More

Had an oil change appointment and was promptly greeted by a serice rep. Work was completed quickly and thoroughly and I was able to follow the progress on my phone. Good experience! a serice rep. Work was completed quickly and thoroughly and I was able to follow the progress on my phone. Good experience! More

I would like to thank John the service rep he did an outstanding job can't thank him enough. outstanding job can't thank him enough. More

Excelent service, Itaty did a great costumer service, very help full, my favorite dealership for many years very help full, my favorite dealership for many years More

Regarding service, Steven in drop off and my service manager, was very efficient and professional. Providing a ride home in a timely fashion, communicated repairs and worked with me in a way that will b manager, was very efficient and professional. Providing a ride home in a timely fashion, communicated repairs and worked with me in a way that will bring me back next time I need help. Great job! Pickup was very easy also the next day. More

My service rep, Oscar Camargo, was both gracious and thorough. He was professionally courteous to me even after dealing with a not-so-polite previous customer. And when my vehicle was returned from t thorough. He was professionally courteous to me even after dealing with a not-so-polite previous customer. And when my vehicle was returned from the service department with an issue that it wasn’t even brought in for, Oscar took it back to service to get it immediately corrected. More

Service Rep was very helpful and communicated well, service was expedited quickly. Over all good job service was expedited quickly. Over all good job More

Muy buen servicio y amabilidad con los clientes acogedores con cada uno de sus clientes acogedores con cada uno de sus clientes More

Not happy at all this time. Today I found out they ruined my wheel lugs last performing rotate the tires to my Malibu. They couldn't rotated this time... I haven' Today I found out they ruined my wheel lugs last performing rotate the tires to my Malibu. They couldn't rotated this time... I haven't taken this car to an other shop. So you are the only shop had worked on my Malibu since I bought it from beck and masten dealership. Not appreciate this time! Adios... More