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Beck & Masten Buick GMC - Service Center

Houston, TX

3.7
325 Reviews
Call Service Center (281) 469-5222

325 Reviews of Beck & Masten Buick GMC - Service Center

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September 24, 2024

Service advisor never communicated or returned calls related to vehicle service update. They had the vehicle 6 days to simply re-program emissions software. More

by kp10man10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
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September 22, 2024

After sales service is terrible. Even when you extend loyalty by prepaying for your services the service is terrible. I have had damage to my truck, incorrect servicing (loose oil fi More

by Hnwdmel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Itaty
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hnwdmel, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

September 21, 2024

The Advisor was great, explained everything we need to know. Great experience, friendly, and kept us up to date on repairs. More

by senkawash
Workmanship
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 16, 2024

Excellent communication about the service being performed. Very timely response to any questions. Thank you More

by Hdanielhogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron hayes
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 12, 2024

Service was fast and professional and pricing was pretty fair for all services provided today. More

by melisa_perez18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 11, 2024

The customer service is always on top of their game. Friendly and courteous. The service is great and the wait time is Glickman. Love this place for 30 years now 😍 More

by jameskleinjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Uriarte
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

September 11, 2024

I only go for the service here but it is always a pleasure coming. It's always a new advisor but each and every one of them treat you amazing. More

by GABBYR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi Gabbyr, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2024

It’s a clean dealership, very courteous, people good service and usually on time with the work More

by joelsmith1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 10, 2024

Professional quick service replaced windshield on 2014 Sierra George Alivina was top notch professional service. More

by Drebarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi Drebarb, thank you so much for your positive comments about Beck & Masten Buick GMC North! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Beck & Masten Buick GMC North!

September 07, 2024

The Rep was very helpful and pleasant. . And the service tech also was very thourgh in his assessment of what was needed for visit today ... More

by gainesranse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunni Felix
Report | Print
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you so much for your positive comments about Beck & Masten Buick GMC North! Feel free to reach out to us if you need anything. Have a wonderful day.

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