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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
436 Reviews
Call Service Center (281) 469-5222

436 Reviews of Beck & Masten Buick GMC - Service Center

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January 23, 2025

I had an appointment. The work was done in a timely manner. The service advisor was knowledgeable and kept me informed. More

by Corliss Whelton
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
I don't remember the name.
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Jan 24, 2025 -

Beck & Masten Buick GMC North responded

Corliss, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 22, 2025

Sunni Felix was my service advisor and has always impressed me. Highly recommend Neck and Masten North and Sunni! More

by OglesbyChris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

January 20, 2025

They have a great service department with customer service and thorough vehicle maintenance. They were very busy and still a managed to do the job right. Mr. Avila really cares about your vehicle bein More

by rbatres24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Avila
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Jan 21, 2025 -

Beck & Masten Buick GMC North responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 18, 2025

Very helpful personnel in service (Ashley). Nice Lyft functionality to get home. Will come back. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simon. And Svc. Mgr.
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Jan 18, 2025 -

Beck & Masten Buick GMC North responded

Hi John, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 17, 2025

The dealership took 9 days just to diagnose a problem that took them maybe an hour to complete the inspection, unacceptable. More

by oscarherrera1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2025 -

Beck & Masten Buick GMC North responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Joseph Pierce General Manager josephpierce@Group1Auto.com

January 14, 2025

Great service and awesome customer service. Mr. George always takes care of me with a great positive attitude. More

by Francisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George,
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Jan 16, 2025 -

Beck & Masten Buick GMC North responded

Hi Francisco, thank you for your kind review; we are happy to pass along your comments to George here at Beck & Masten Buick GMC North! We are always more than happy to assist you if anything else comes up. Take care!

January 13, 2025

I just had my Yukon 100,000 mile check up and the service team under the direction of Sunni Felix did an outstanding job. Ms. Felix was very knowledgeable of my vehicles’ issues and was very professional in More

by Michael.kennedy77433
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 12, 2025

Mr. Avila is very responsible in his work and always tries to keep me informed about the service of my vehicle. More

by rossyftz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Avila
Report | Print
Jan 14, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy Avila could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 10, 2025

Great at keeping customer updated, and also on timing of service. The valet team is above any I have seen, they were fast, informative and on top of moving cars in and out. More

by JeffB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2025 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

January 10, 2025

Had car serviced recently a few issues but David the manager took care of things and Justin the service tech took care of us too. More

by nancynewport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to David and Justin here at Beck & Masten Buick GMC North! We are always more than happy to assist you if anything else comes up. Take care!

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