Beck & Masten Buick GMC - Service Center

Excellent service and customer attentiveness, great communication and quick response, although the changed something and now I'm stuck on. The phone with onstage trying to reset my truck so I can make communication and quick response, although the changed something and now I'm stuck on. The phone with onstage trying to reset my truck so I can make phone calls again More

Wesley best advisor ever before great job and best service ever I have done before service ever I have done before More

Been using Beck & Maston since 2010 and they are still my go-to dealership for both new vehicles and service. go-to dealership for both new vehicles and service. More

I always experience great customer service everytime I go to Beck & Masten Buick GMC North! to Beck & Masten Buick GMC North! More

I showed up without an appointment to get an oil change and tire rotation and Oscar was very helpful and thorough. I was in and out in a little over an hour. and tire rotation and Oscar was very helpful and thorough. I was in and out in a little over an hour. More

Adrian Carrascoso was extremely helpful answering my questions, keeping me informed and recapping work on my car. questions, keeping me informed and recapping work on my car. More

Service advisor Chris, excellent! Service was timely. A small section of my dash had a print on it that appeared to be oil. Wiped off easily, Service was timely. A small section of my dash had a print on it that appeared to be oil. Wiped off easily, More

The Service Manager; Kara saved this dealership from getting a low rating. Ms. Kara has outstanding customer service skills! She was knowledgeable, kind (I felt welcomed and important)and professional. getting a low rating. Ms. Kara has outstanding customer service skills! She was knowledgeable, kind (I felt welcomed and important)and professional. Also, Service rep; Chris was very patient and informative. However, Service rep; Wesley was disappointing because I felt unwelcomed and rushed by his customer service. Overall, I have been coming to this dealership for my service needs for 4 years and since the change in ownership, I have noticed the difference in the quality of workmanship and customer service being disappointing. Please keep and hire more employees like Ms. Kara and Chris. They are an asset to the dealership. I will only return if Ms. Kara and Chris are still there. More

Had to wait 4 1/2 hours just for an oil change. That doesn’t get it. I’m sorry but someone screwed up on the scheduling. That’s the longest I ever had to wait for an oil change. That doesn’t get it. I’m sorry but someone screwed up on the scheduling. That’s the longest I ever had to wait for an oil change. More

Poor communication and Service Tech and Manger would not return calls to customer to resolve issues. return calls to customer to resolve issues. More