Beck & Masten Buick GMC - Service Center

service dept staff were friendly and pleasant in spite of the irate customers who scheduled an appt and were told upon arrival that wait time would be 2-3 hours for a simple oil change. i called to schedule the irate customers who scheduled an appt and were told upon arrival that wait time would be 2-3 hours for a simple oil change. i called to schedule at 9 am for a 10:30 appt on October 2, 2024. at arrival 1.5 hours later my wait time is 2-3 hours? how is this even possible unless you only have a couple of technicians working??! and why do you continue to schedule appts if the wait time is so long?? for the past year my wait time for an oil change has gone from 45 minutes (for the past 5 years) to 2+ hours and today i found out why. Beck and Masten is no longer family owned and is now corporately owned!! they have ruined the great customer service reputation that preceeded them for sure. Beck and Masten service department is no longer a top notch service provider and when I asked to speak to the service manger he was “unavailable” while i could see him sitting at his desk. More

Very accommodating I came in with no appointment, and they still got me in and out reasonable quick. The service advisor Justin was courteous and communicated the process to me well. Overall good experie they still got me in and out reasonable quick. The service advisor Justin was courteous and communicated the process to me well. Overall good experience will for sure be back. More

I’m not sure how a dealership “luxury dealership “ can charge an absurd amount for a patch for a tire and just put a plug with no actual patch charge an absurd amount for a patch for a tire and just put a plug with no actual patch More

My attendant Wesley as just that efficient, friendly, quick with a focus on my expectation and respect. quick with a focus on my expectation and respect. More

Fantastic service, no changes please , friendly, very detailed, courteous,, and very definitive. Everyone so courteous. detailed, courteous,, and very definitive. Everyone so courteous. More

Service department kept my truck for 26 days. 4 items, none of which were major repairs. Very poor communication. Only 3 of the four items were corrected. 4 items, none of which were major repairs. Very poor communication. Only 3 of the four items were corrected. More

Chris Todd provided excellent customer service ! Took care of me start to finish ! Very Appreciated! Took care of me start to finish ! Very Appreciated! More

Professional staff. Very friendly and spot on with their estimate. Was easy to connect with them for any questions or updates on my vehicle. Very friendly and spot on with their estimate. Was easy to connect with them for any questions or updates on my vehicle. More

Service Department received Enclave on 8/14/2024 and service was completed on 9/25/2024 with minimum communication. Quality of service rendered was good but communication between vehicle arriving and wo service was completed on 9/25/2024 with minimum communication. Quality of service rendered was good but communication between vehicle arriving and work completion could have been better. More

Service Department was prompt, attentive and courteous. The staff eased the stress of servicing vehicle. The staff eased the stress of servicing vehicle. More