Beck & Masten Buick GMC - Service Center

Not a great experience! No follow up from service advisor. I constantly had to call to see what progress was being made. They had my vehicle for a month before getting it No follow up from service advisor. I constantly had to call to see what progress was being made. They had my vehicle for a month before getting it back to me. Given a loaner vehicle that was dirty and low fuel light on. More

Best place to purchase vehicle. Best place to have that vehicle serviced when needed. Service is not needed it very often! Best place to have that vehicle serviced when needed. Service is not needed it very often! More

Left dealer with cracked windshield and missing clips on my fender flares. Eric (service director) said he will take care of it by order new windshield and clips for me. Never heard back from him after ema my fender flares. Eric (service director) said he will take care of it by order new windshield and clips for me. Never heard back from him after emailing and called the dealer 3 times. No update yet. This maybe the last time I will go there. More

Nice people. Incomplete service. Not sure DEF drained and replaced. I thought 30K service included draining and replacing DEF, but if that was done I would not Incomplete service. Not sure DEF drained and replaced. I thought 30K service included draining and replacing DEF, but if that was done I would not have received message on dash telling me I have 1000 miles before I have to replace DEF. I paid for 30k mile service so expected it to be done. Service advisor Christina was terrific. More

Great team which will continue providing great service once You take Your vehicle home and need checkups or repairs once You take Your vehicle home and need checkups or repairs More

The service and service staff were very punctual and attentive. The quality of workmanship was excellent! attentive. The quality of workmanship was excellent! More

Poor communication Poor management No loaners Customer service is horrible I wish there was a closer GMC service department loaners Customer service is horrible I wish there was a closer GMC service department More

The service department sucks. My service representative would not respond to text messages or calls from me about my vehicle. I had to drive to the dealership to find out if my ve My service representative would not respond to text messages or calls from me about my vehicle. I had to drive to the dealership to find out if my vehicle was ready. A one day repair took 3 days. I have purchased 6 vehicles from the dealership and used the service department faithfully in the past. I will be looking for another dealership to purchase any future vehicles and and will stop using the service department on ce my warranty is expired. More

Performed oil change and replaced air filter. Left turn signal blinking very fast. Hood hydraulic strut not working. Left turn signal blinking very fast. Hood hydraulic strut not working. More

I am writing to express my deep frustration and dissatisfaction with the service I have received from Beck and Masten North’s service department, particularly with my service advisor, Steven. I do dissatisfaction with the service I have received from Beck and Masten North’s service department, particularly with my service advisor, Steven. I do not typically write negative reviews as I understand that everyone has challenging days or weeks, but this experience has been far beyond acceptable. I initially dropped off my truck on December 12 for a thermostat issue covered under warranty. I was informed that I was #30 in the loaner vehicle line and was advised that I would need to find my own rental. This was highly inconvenient given that I have a family, including a 3-month-old child, and rely on a larger vehicle. I explained my situation to Steven, requesting assistance in securing a loaner vehicle. Steven informed me that the required part was on backorder and it could take weeks to months for my truck to be ready. After spending a week with a rental vehicle at my own expense—costing me nearly $500—I reached out to a friend at GM Corporate. She informed me that either GM or the dealership should cover the cost of the rental. When I relayed this information to Steven on December 9, he was suddenly able to provide me with a loaner vehicle. I was deeply frustrated, especially given the circumstances I had shared with him regarding my husband’s deployment and my difficult situation as a mother of three young children. I left the dealership in tears, feeling that this solution should have been offered to me from the start. After receiving notification on December 10 that my truck was ready, I made the trip to the dealership only to find out that it wasn’t fully serviced—only one of the issues had been addressed. This continued to be a huge inconvenience, as it took me over an hour just to get out of the house. On December 13, I was finally able to pick up my truck, but I was also told that my reimbursement for the rental vehicle would be submitted. I promptly emailed the rental receipt of $477 to Steven, as he had requested. Although I understood there may be delays due to the holidays, I expected at least an acknowledgment of my submission. After the holidays, I noticed further issues with my truck, particularly with the phone connectivity system, preventing me from making calls, using GPS, or listening to music. Due to the holidays, I waited until January 3 to contact Steven again to schedule service for this issue, as well as to inquire about the status of my reimbursement. He asked me to resend the rental receipt, which I did, but this time I also sent it to his personal email. Despite this, I have yet to receive any updates from him. I reached out on January 10 and January 16 for both an update on the reimbursement and to schedule an appointment for my truck. To date, I have not received any response. I have now emailed Steven three times with the same receipt and, once again, I am left without any answers. I am extremely disappointed in the lack of communication, responsiveness, and customer care I have experienced throughout this process. This has gone far beyond a simple inconvenience and has turned into an ongoing issue that is now negatively impacting my family’s daily life. Since I have not received a resolution , I will be reaching out to GM Corporate and also filing a complaint with the Attorney General. At this point, I am also prepared to seek legal counsel. More