Beck & Masten Buick GMC - Service Center

This repair of my A/C took over a week to isolate the problem and a week and a half to fix. My vehicle was in the shop for 19 days, while my payments for my truck was over $560 while she sat at this esta problem and a week and a half to fix. My vehicle was in the shop for 19 days, while my payments for my truck was over $560 while she sat at this establishment. More

There has obviously been some new personnel in the service department,best visit and service! Keep up the good work. service department,best visit and service! Keep up the good work. More

It's close to home , everything else is I would say normal compaired to the last that I dealt with. normal compaired to the last that I dealt with. More

It was great to schedule a same day service for an oil change. When I got there no one greeted me so I just stood there. I found the advisor board and called out for my advisor but was told he had the d change. When I got there no one greeted me so I just stood there. I found the advisor board and called out for my advisor but was told he had the day off. So I just stood there for a while. Got a good deal with an email discount on the oil change but not worth the three hours. Tire rotation was not included. They did not wash the vehicle. They did offer to wash it as I was leaving at three hour mark, but I declined as I didn’t want to be there for another hour possibly? Customer service needs major improvements. I would not go back, even if they offered the oil change for free until things improve. Not worth my time. More

I think a 3 hour wait for oil & filter change that was scheduled is way too long. scheduled is way too long. More

Accepted me with same day appointment, service was quite and they washed the car complementary.. and they washed the car complementary.. More

Steven Stacy was great working with in servicing my car. Went really smooth. Thank you. Went really smooth. Thank you. More

If I could give 0 Stars I would. My service advisor was Sunni. It felt more like I was being solicited for services more than receiving the quality of service you'd expect from a De My service advisor was Sunni. It felt more like I was being solicited for services more than receiving the quality of service you'd expect from a Dealership. Seemed more like Sales than service. I guess the more services you can sale , the higher your commission will be. I will not be using this Buick Dealership location again. I called 8 times in one day to speak to the Advisor and I was just passed around and transferred every single time. It was not a pleasant experience and now due to an insanely high estimate of over $6K for service repairs and a misleading diagnostic evaluation, I have to go and secure a second opinion to see if what I was told was accurate. I also saw a Supervisor pass by and asked if I could have a word with her and she said OK and walked right on by and never came back to address my concerns. What a waste of my time and a waste of my hard earned money. More

I purchased my truck here a few years ago and I have returned several times for auto service needs. They are prompt and have great communication with their customers. returned several times for auto service needs. They are prompt and have great communication with their customers. More

Dealership was fine, the service dept is what I’m not pleased with right now. I had a 7:15 appt for oil change and it wasn’t complete until almost 11:00 which is ridiculous pleased with right now. I had a 7:15 appt for oil change and it wasn’t complete until almost 11:00 which is ridiculous More