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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
399 Reviews

399 Reviews of Beck & Masten Buick GMC - Service Center

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January 12, 2025

Mr. Avila is very responsible in his work and always tries to keep me informed about the service of my vehicle. More

by rossyftz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Avila
Jan 14, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy Avila could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 10, 2025

Had car serviced recently a few issues but David the manager took care of things and Justin the service tech took care of us too. More

by nancynewport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to David and Justin here at Beck & Masten Buick GMC North! We are always more than happy to assist you if anything else comes up. Take care!

January 10, 2025

Great at keeping customer updated, and also on timing of service. The valet team is above any I have seen, they were fast, informative and on top of moving cars in and out. More

by JeffB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2025 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

January 09, 2025

They do good work. I always take it for my oil changes. Good customer service More

by Dillonstamps
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley
Jan 10, 2025 -

Beck & Masten Buick GMC North responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

January 08, 2025

Very polite and helpful. They answered all my questions and included an additional wiper for my window. More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know his name.
Jan 09, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Beck & Masten Buick GMC North

January 08, 2025

I always receive excellent service at this dealership. The staff is extremely knowledgeable and friendly. More

by dtbarron.barron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Uriarte
Jan 09, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Beck & Masten Buick GMC North!

January 08, 2025

Beck and Masten did a good job as usual in the service dept. Justin was professional and a pleasure to deal with. More

by dchamberlain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jan 10, 2025 -

Beck & Masten Buick GMC North responded

Hello, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC North. We are always more than happy to assist you if anything else comes up. Take care!

January 06, 2025

Good experience would recommend to anyone. Great service and and and and and and and More

by boomlift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 05, 2025

They got out car in right away. They figured out the problem within an hour and began work. Only had the car for a few days. Kept in constant contact with me with either texts or ca More

by marcyrlynch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes was fantastic!!! Didn’t deal with Victoria.
Jan 06, 2025 -

Beck & Masten Buick GMC North responded

Hello, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 04, 2025

The service department is not good. Do not take your car here to be serviced. Find another certified GMC service department. I just picked up my vehicle from the service department toda More

by aesg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Beck & Masten Buick GMC North responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach ou t to me if you need anything in the meantime. Khara Wood Service Manager kwood@Group1Auto.com

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