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369 Reviews of Beck & Masten Buick GMC - Service Center
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May 11, 2023
Worst car dealership to deal with. We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in abo We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in about 2 days later to have them do a diagnostic and they told us the Fly wheel was bad and it was under Hyundai warranty. We then took it to Hyundai to have it service, we had to wait almost a week to schedule and appointment and another 4-5 days for hyundai diagoise it. The transmission and flywheel was bad and needed replacement. The car was NOT under warranty and wanted $7400 to repair. After trying to call Beck and Masten for the whole day and not able to get in touch with any of the Manager. I decided to drive in and talk to them about the situation. They said they can do a swap. Which in my mind I was thinking I would get the amount I paid for the Veloster, $17,500 back and apply to the new car. Well this was not the case. they did a trade in and only gave us 14,500 for the car. I had to negotiate and they ended up giving us $15,000 for the car. They gave us no deal toward the new car and we paid pretty much full price. After waiting around their financial office for 2 hours to get service because they just upgraded their system due to being bought by a new company. It was just us in the building waiting for them to figure things out. To sum it up, we had a car for 5 days. lost $2500 because THEY SOLD US A BAD CAR. Instead of trying to make it right and giving us a decent deal on a new one. We had no choice but to pay full price on the new one. Our saleman Aaron Jones was very good but there are limitation on what he can do without his manager approval. The manager not wanting to make things right really left us salty in this whole situation. This whole situation Bernardo Melendez (manager) never even try to talk to us or make things right. I had to call his office about 20 times to even talk to him. More
by Luann
Employees Worked With
Georgia Aplon, Georgia Aplon
May 02, 2023
The service writer Rodrigo needs training in customer service. I have been taking my vehicle at this location since 2011, and up to last month my expectations were exceeded. Rodrigo greeted me with a not service. I have been taking my vehicle at this location since 2011, and up to last month my expectations were exceeded. Rodrigo greeted me with a not caring attitude and informed me of incorrect information about my vehicle. I will be coming back for services, but do not deal with Rodrigo. More
by Francisco Vasquez
Employees Worked With
Rodrigo
December 20, 2022
my car has had visited the service back and forth for 8 months and still did not get fixed. The engine light with engine power reduced and still showing the same thing. The manager kept saying could not 8 months and still did not get fixed. The engine light with engine power reduced and still showing the same thing. The manager kept saying could not find anything More
by Atiya.jamal
Employees Worked With
Lee the service department director
December 20, 2022
Bad service could not fix my car and still in the shop they said can not find anything wrong with it Has been going to shop for more than 7 months for the same problem they said can not find anything wrong with it Has been going to shop for more than 7 months for the same problem More
by Atiya.jamal
Employees Worked With
Lee
November 02, 2022
Naz is the best. While I have dealt with other service advisors before and they are also awesome, I always try to bring my vehicle in when he is there. Then entire st While I have dealt with other service advisors before and they are also awesome, I always try to bring my vehicle in when he is there. Then entire staff is always friendly. I bought by truck there and even though my car is a Ford, I still bring it to you for repair More
by Mjwsha
Employees Worked With
Naz
October 29, 2022
My very first time. I had a wonderful experience at Beck & Masten. Ivan took good care of me and my car. Very professional and understanding young man. I look forward to I had a wonderful experience at Beck & Masten. Ivan took good care of me and my car. Very professional and understanding young man. I look forward to having my car serviced at Beck & Masten all the time. More
by Barnes
Employees Worked With
The cashier by the waiting area was very friendly. Smiling and very polite.
July 31, 2022
Outstanding Customer Service in getting our vehicles repaired. ITATY and Andrew are the Superstars in this situation. We highly recommend that anyone looking to purchase a vehicle, come to Beck and Mas repaired. ITATY and Andrew are the Superstars in this situation. We highly recommend that anyone looking to purchase a vehicle, come to Beck and Masten. Sales and Service are top notch. More
by Weddingcakesbytammyallen
Employees Worked With
ITATY, Andrew
