Beck & Masten Buick GMC - Service Center

Horrible Service Horrible service! They had my car for over a week to make warranty repairs. In the past, every time I have taken my car there for service they would Horrible service! They had my car for over a week to make warranty repairs. In the past, every time I have taken my car there for service they would return it to me washed and cleaned. This time it was filthy! Perhaps they didn't wash it this time because they tried to hide the big scratch that was left on the driver side door! I called it to their attention and the manager came out fumbling through his paperwork, I guess to make sure I was telling the truth, and then agreed that they did scratch the door and that he would be calling me in a few weeks to take care of it. Why was I the one who was the only person that noticed the scratch that was clearly visable? Also, I had a check seat belt light that came on. I told them the cause of the problem, it even states in the paperwork that I declined the electrical diagnosis and they still made me pay $145 before they would release my car. I never really trusted car dealerships and with the experience I had with their service department only reinforces my belief! More

Excelente atención Muy buena ubicación, excelente servicio y trato a los clientes. Con detalles y explicaciones en las preguntas formuladas sobre cualquier problema con Muy buena ubicación, excelente servicio y trato a los clientes. Con detalles y explicaciones en las preguntas formuladas sobre cualquier problema con el vehículo y buscando siempre que el cliente reciba la ayuda que necesita. More

Routine oil, tire rotation etc I will say the young man Dillon that was assigned to me when appt was made was kind, personable and answered all questions. He is one of many I have a I will say the young man Dillon that was assigned to me when appt was made was kind, personable and answered all questions. He is one of many I have an experience with at this dealership. All of the people from salesmen to check out people have been wonderful!! More

Great service Erik was great. Contacted me as soon as the problem was diagnosed. And gave me options. But I can tell he was looking out for my best interest. Than Erik was great. Contacted me as soon as the problem was diagnosed. And gave me options. But I can tell he was looking out for my best interest. Thanks again More

Evie is the best Service Adviser! She goes above and beyond! This is my second visit and I am hooked. Thanks So much for all you did. She goes above and beyond! This is my second visit and I am hooked. Thanks So much for all you did. More

Great Thanks to Evie Quinones great customer service I will tell my friends when they come to here for service to asks for her to help thems . Thanks to Evie Quinones great customer service I will tell my friends when they come to here for service to asks for her to help thems . More

Oil change My visits are always great. Starting from. making the appointment to exiting the service department. Team is very friendly and professional. Thank My visits are always great. Starting from. making the appointment to exiting the service department. Team is very friendly and professional. Thanks Vinnie for having a great group of folks ! More

Considerate The service team is kind, considerate and helpful. They are informative and if there are concerns they are willing to do what it takes to bring able t The service team is kind, considerate and helpful. They are informative and if there are concerns they are willing to do what it takes to bring able the most positive results. More

Oil change I needed an oil changed. I also locked my keys while dropping off vehicle. Joe took care of the situation for me. Keys were ready for me along with oi I needed an oil changed. I also locked my keys while dropping off vehicle. Joe took care of the situation for me. Keys were ready for me along with oil change. More

Excellent customer service Best service at Beck&masten Lee always there for me he is taking care of me and he always working with customers I even heard him on the phone to ple Best service at Beck&masten Lee always there for me he is taking care of me and he always working with customers I even heard him on the phone to please and take care of them and Vinne his manager as well More