Beck & Masten Buick GMC - Service Center

Sales Good, service bad Scheduled appointment for oil change and it took 1.5 hours. I was able to purchase the vehicle in about the same amount of time. Scheduled appointment for oil change and it took 1.5 hours. I was able to purchase the vehicle in about the same amount of time. More

Very helpful! Evie was great as always. Very helpful and knowledgeable. Price raise was noticed in the recommended fluids-disappointing to see that. No addition Evie was great as always. Very helpful and knowledgeable. Price raise was noticed in the recommended fluids-disappointing to see that. No additional services were purchased. More

Overall review My buying experience was great here, so we purchased a second time, but the 2nd visit with the scheduled maintenance was over 2x as long as it was su My buying experience was great here, so we purchased a second time, but the 2nd visit with the scheduled maintenance was over 2x as long as it was supposed to be. I wasn't too thrilled about that. Overall everyone was very polite and informative. More

Great Service Always a good experience & great service! Dillon was my service guy today & he was very friendly and had a good attitude. I was in and out very quickl Always a good experience & great service! Dillon was my service guy today & he was very friendly and had a good attitude. I was in and out very quickly!!! More

Oil changed tires balanced and rotated Excellent customer service and Dillion was very professional. I would definitely recommend people to come in and buy a car or truck or a suv. Excellent customer service and Dillion was very professional. I would definitely recommend people to come in and buy a car or truck or a suv. More

Excellent Guest Service I was welcomed with a sincere friendly smile by Dillon. He was genuinely friendly and helpful. He explained the service provided and suggested additio I was welcomed with a sincere friendly smile by Dillon. He was genuinely friendly and helpful. He explained the service provided and suggested additional service needed. He also gave me a timeframe in which the service would be completed. I inquired about complimentary beverages. He explained that coffee was available and he could have a fresh pot made if asked. He thanked me for my time and invited me back again. I was very pleased with the service experience and Dillon was Awesome 👏🏾 ?? More

Poor customer service service and sales! 3 vehicle in 1.5 years, took it in and was asked for an appointment, which have always been told didn’t need one. Was told would be out in 1.5 , which 3 vehicle in 1.5 years, took it in and was asked for an appointment, which have always been told didn’t need one. Was told would be out in 1.5 , which was ok. Then after an hour advisor tells me, I do need an appointment and after waiting an hour , gonna be another 2.5 hours. Service manager Vinnie was no help as he said you need an appointment. Again; this is new to me since everytime I fall they say come on in. I drive 45 minutes one way, To be told there’s a 3 hour wait. Go to talk to General Manager while it seemed like they were going to be helpful, an asst manager named CODY DINGMAN gets involved and says he will get the GM Joe Pearce. Well, all of the sudden he’s not in. He says he will be in around 9-10 AM. I say ok, I’ll make the drive , can you call to make sure he will be in. He laughed at me and said he would not bother his manger with this kind of stuff. So I asked, your GENERAL MANAGER JOE PEARCE doesn’t want to be bothered with customer concerns? CODY DINGMAN replies nope. All I could think was if this is how the GENERAL MANAGER feels about customers, then I know this is what’s passed on down to managers below him. It’s no wonder I received BAD SERVICE EXPWERIENCE! I would NOT RECOMMEND coming here and would advise anyone and everyone to steer clear! More

Great Customer Service Staff was kind and helpful. Told me everything I need for my truck. Would recommend dealership to my friends and family. Definitely coming back for se Staff was kind and helpful. Told me everything I need for my truck. Would recommend dealership to my friends and family. Definitely coming back for service! More

Oil change was fast and on point the overall customer service was great. I was in and out. Beck An Masten even washed my vehicle was fast and on point the overall customer service was great. I was in and out. Beck An Masten even washed my vehicle More

Good Experience Great service every time, thorough service manager and they keep you updated during entire process. I have worked with many of the people and neve Great service every time, thorough service manager and they keep you updated during entire process. I have worked with many of the people and never had an issue More