Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
369 Reviews
Call Service Center (281) 469-5222

369 Reviews of Beck & Masten Buick GMC - Service Center

Sort by
March 22, 2024

Cameron was helpful and courteous and answered all my questions. Would definitely use him again. More

by angelicasan02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Report | Print
Mar 27, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback! We're glad Cameron provided you with helpful and courteous service. We look forward to assisting you again in the future.

March 22, 2024

Drop off was great. Repair cost was outrageous. Follow up letting me know my vehicle was ready, never happened. Just showed up on Friday because was told it would be don More

by gilmore0902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Report | Print
Mar 27, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I apologize that you were not notified that your vehicle was reached. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mike Hoeller, mhoeller@Group1Auto.com

March 22, 2024

Customer service tech, SyQuoia James, was very professional, informative, helpful, and delightful to work with. Need to keep her! She is definitely an asset to Beck & Masten. Great job! More

by bspampinato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SyQuoia James, Georgia Aplon, Georgia Aplon
Report | Print
Mar 23, 2024 -

Beck & Masten Buick GMC North responded

We're delighted to hear about your positive experience with SyQuoia at Beck & Masten Buick GMC North. We value your feedback and are proud to have her as part of our team. Thank you for your kind words!

March 21, 2024

This was the best service I’ve ever had, and that’s saying something I’m 72 yo. Thank you Ms James for this amazing service. More

by o-figueroa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Syquoia James
Report | Print
Mar 23, 2024 -

Beck & Masten Buick GMC North responded

Great to hear that you had such an amazing experience with us! If you ever need anything else, don't hesitate to reach out.

March 20, 2024

I’ve had issues with my truck and was told I didn’t have guarantee. It was not true! More

by Bdryinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Syquioa
Report | Print
Mar 21, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I apologize that your experience has been anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mike Hoeller, After Sales Director mhoeller@Group1Auto.com

March 20, 2024

The Service Department provides exceptional service. Dee makes all the difference, and you know everything will be done fair and right. I’ve been a customer for last 10 years, and will continue to be du More

by Trisha Morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dee, Fuimaono
Report | Print
Mar 22, 2024 -

Beck & Masten Buick GMC North responded

We're thrilled to hear about your positive experience with our Service Department and Dee's exceptional service. Thank you for being a loyal customer for the last 10 years, and we're committed to providing outstanding service for years to come!

March 19, 2024

Karla took care of me very quick with a friendly smile, she asked me if I wanted a car wash and she delivered, quick friendly service what else do I want, GREAT JOB KARLA!! More

by Aris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karla, Georgia Aplon, Georgia Aplon
Report | Print
Mar 22, 2024 -

Beck & Masten Buick GMC North responded

Thank you Aris for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 16, 2024

The environment feels the same even after being acquired by Group1. Hope that doesn’t change and still feels like a family owned business. More

by edgar.r0529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley - service drive
Report | Print
Mar 19, 2024 -

Beck & Masten Buick GMC North responded

Thank you for the kind words Edgar! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 16, 2024

I received awesome customer service during my visit today. Everyone was very professional and friendly. More

by Sherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ASHLEY (Jade)
Report | Print
Mar 19, 2024 -

Beck & Masten Buick GMC North responded

Thank you for the kind words Sherry! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 15, 2024

The service writers are great and LISTEN to what YOU are concerned about. They write up your concerns and follow up with you as soon as the technicians have reviewed your vehicle. Throughout the process t More

by joycecollins413
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Syquio? I may have misspelled it.
Report | Print
Mar 20, 2024 -

Beck & Masten Buick GMC North responded

It's fantastic to hear that you had such a positive experience with the service writers at the dealership! We're glad that they listen to your concerns, provide updates on the progress, and follow up promptly. Communication is key, and we're delighted that you love the way they handle things throughout the process. We're here to ensure your continued satisfaction with our services!

1
...
22
23
24
...
37