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Beck & Masten Buick GMC - Service Center

Houston, TX

3.7
327 Reviews

327 Reviews of Beck & Masten Buick GMC - Service Center

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December 20, 2022

my car has had visited the service back and forth for 8 months and still did not get fixed. The engine light with engine power reduced and still showing the same thing. The manager kept saying could not More

by Atiya.jamal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee the service department director
Dec 22, 2022 -

Beck & Masten Buick GMC North responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Andrew Martinez, andrewm@beckmasten.net

December 20, 2022

Bad service could not fix my car and still in the shop they said can not find anything wrong with it Has been going to shop for more than 7 months for the same problem More

by Atiya.jamal
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee
Dec 22, 2022 -

Beck & Masten Buick GMC North responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Andrew Martinez, andrewm@beckmasten.net

Dec 22, 2022 -

Atiya.jamal responded

Atiya.jamal@yahoo.com

Dec 22, 2022 -

Atiya.jamal responded

How to reach do have a number?

Dec 22, 2022 -

Atiya.jamal responded

My number 832 247 3028

November 11, 2022

The service I received was excellent and Karla was very knowledgeable and helpful with my situation. Thanks Ron Brown More

by robro83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon
Nov 14, 2022 -

Beck & Masten Buick GMC North responded

Thank you for this excellent review! Sincerely, Andrew Martinez, andrewm@beckmasten.net

November 02, 2022

Naz is the best. While I have dealt with other service advisors before and they are also awesome, I always try to bring my vehicle in when he is there. Then entire st More

by Mjwsha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naz
Nov 04, 2022 -

Beck & Masten Buick GMC North responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Andrew Martinez, andrewm@beckmasten.net

October 29, 2022

My very first time. I had a wonderful experience at Beck & Masten. Ivan took good care of me and my car. Very professional and understanding young man. I look forward to More

by Barnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The cashier by the waiting area was very friendly. Smiling and very polite.
Nov 01, 2022 -

Beck & Masten Buick GMC North responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Andrew Martinez, andrewm@beckmasten.net

October 25, 2022

Karla was absolutely terrific. Communication was thorough and I was notified with the entire process and findings More

by Camdom22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karla
Oct 27, 2022 -

Beck & Masten Buick GMC North responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Andrew Martinez, andrewm@beckmasten.net

September 14, 2022

Eddie kept me informed of the progress on the repair. I am very pleased with the dealership. More

by Larry.sides
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Tijerina
Sep 16, 2022 -

Beck & Masten Buick GMC North responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Andrew Martinez, andrewm@beckmasten.net

July 31, 2022

Outstanding Customer Service in getting our vehicles repaired. ITATY and Andrew are the Superstars in this situation. We highly recommend that anyone looking to purchase a vehicle, come to Beck and Mas More

by Weddingcakesbytammyallen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ITATY, Andrew
Aug 03, 2022 -

Beck & Masten Buick GMC North responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Andrew Martinez, andrewm@beckmasten.net

July 04, 2022

Dai in the service department is amazing, went last week for an oil change and was in and out l, she kept constant communication with me during the entire process. More

by henry.rodriguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dai
Jul 06, 2022 -

Beck & Masten Buick GMC North responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Andrew Martinez, andrewm@beckmasten.net

June 15, 2022

George in the service department was great! He was very helpful and kept me up to date with everything that was going on with my car. I would definitely use them again in the future. More

by fiefdom-firer0p@icloud.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon
Jun 17, 2022 -

Beck & Masten Buick GMC North responded

Hi fiefdom-firer0p@icloud.com and thank you for your kind words. We are very happy to hear that George was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Andrew Martinez, andrewm@beckmasten.net

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