Beck & Masten Buick GMC - Service Center

Today I came in ;for an oil change at 7 left at 9am . Ha ve other issue but tbd later Ha ve other issue but tbd later More

Dealership was slow on keeping me abreast of the work being done also there was damage to my truck on the front end and they were slow at answering what happened never got details on what happened so I l being done also there was damage to my truck on the front end and they were slow at answering what happened never got details on what happened so I ledt More

This dealership gives poor customer service. I was without my car because no one opened The night drop box to get the keys to repair my car. I was told at closing the the keys were missed pl I was without my car because no one opened The night drop box to get the keys to repair my car. I was told at closing the the keys were missed place and my car was not there. My car was there from Friday evening about 7 o'clock and Saturday the Rep told me that no manager was there but i did speak to and told they would take care it. I did receive any communication from the advisor. I had to go to the airport after hours and rent a car. My car need a battery. I got my car back on that Tuesday. More

The service time was slower than expected and repairs were also more costly than the estimate provided. were also more costly than the estimate provided. More

Keander was nice but with an appointment 9 am not getting done till 1 pm is ridiculous this is every time for just a oil change done till 1 pm is ridiculous this is every time for just a oil change More

Itaty provided top notched service to me where my service expectations were met timely and with quality. I am pleased with the overall service received. expectations were met timely and with quality. I am pleased with the overall service received. More

I appreciated the way Justine kept me informed about my vehicle. I liked that he sent me a text with a video of what else needed to be done to my vehicle and then as soon as my vehicle was ready I received vehicle. I liked that he sent me a text with a video of what else needed to be done to my vehicle and then as soon as my vehicle was ready I received another text letting me know and what my total would be. I really liked that. More

I asked the Service Writer to put in writing explaining the warranty he told be verbally. That's all it took for him to go from friendly to awful. He had no shame in disrespecting me in front of his cowork the warranty he told be verbally. That's all it took for him to go from friendly to awful. He had no shame in disrespecting me in front of his coworkers, which tell me that type of awful treatment to customers is frequent and allowed. More

This dealership was so helpful when we spent 100k on a truck…however since we have had issues with communication, getting parts ordered, getting service appts, getting any kind of updates. This recent vis truck…however since we have had issues with communication, getting parts ordered, getting service appts, getting any kind of updates. This recent visit they scheduled us, after we had to chase them for the parts and appt, they claim it takes two whole days to replace an arm rest. Then they said they would supply us a loaner, which was a small suv when ours is a 100k Yukon XL AT4. They didn’t want to supply us with a comparable loaner for what they had to keep for two days for a 10m job. We are leaving this dealership for their competition..I would suggest to do the same. More

Very friendly staff in the service department. They serviced my car and gave me a car wash! Excellent customer service and care for my car!! They serviced my car and gave me a car wash! Excellent customer service and care for my car!! More