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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
369 Reviews
Call Service Center (281) 469-5222

369 Reviews of Beck & Masten Buick GMC - Service Center

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April 24, 2024

Naz has always taken care of my car & my concerns! ! Very courteous!! I’ll always ask for him . More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naz
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Apr 27, 2024 -

Beck & Masten Buick GMC North responded

It's fantastic to hear that you had a great experience and that Naz provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 24, 2024

Overall the dealership isn’t bad but the two main advisors in service are always welcoming and professional are Itaty and George. More

by Aegnlz27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Itaty Esquivel
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Apr 27, 2024 -

Beck & Masten Buick GMC North responded

It's fantastic to hear that you had a great experience and that Itaty and George provided welcoming and professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 23, 2024

Good sales people, very good service department. Advisors are knowledgeable and efficient. Itaty is my advisor and is excellent. More

by jmaugust2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Itaty. Is excellent. , Georgia Aplon
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Apr 25, 2024 -

Beck & Masten Buick GMC North responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 22, 2024

Courteous and knowledgeable staff. Always explain issues in terms a laymen can understand. Never try to push you into spending money your not ready to spend. More

by rusty.collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jade
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Apr 24, 2024 -

Beck & Masten Buick GMC North responded

It's great to hear that you appreciate our courteous and knowledgeable staff who take the time to explain issues clearly and never push you into unnecessary expenses. Providing transparent and respectful service is important to us, and we're glad to know that it aligns with your expectations. Thank you for choosing us!

April 21, 2024

This service department use to be good with Great follow up. They also had great customer service. I have been having a check engine light com on for a long time now. All I got from JC was lies. He prom More

by Wes Arceneaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
KC, Keondre,
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Apr 23, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 15, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I apologize that your recent experience was ntyhing but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Deanna Fuimaono Service Manager dfuimaono@Group1Auto.com

April 16, 2024

On time service, friendly service technicians. Thorough inspections and completely satisfied with the completed work. More

by ralphalvarez22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Tech Keandre Ollisonn, Georgia Aplon, Georgia Aplon
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Apr 18, 2024 -

Beck & Masten Buick GMC North responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 15, 2024

Excellent form of communication with the client and information provided easy to understand. Good customer service. More

by Nick Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon, Georgia Aplon
Report | Print
Apr 17, 2024 -

Beck & Masten Buick GMC North responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 11, 2024

Service was good, the staff was nice. I appreciate the thorough inspection of my vehicle to let me know everything that was wrong with my vehicle. I appreciate the quick response from the More

by ginger11582
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Itaty, Cameron and other staff members that worked closely were awesome
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Apr 12, 2024 -

Beck & Masten Buick GMC North responded

It's wonderful to hear about your positive experience with the service at the location you visited! From the thorough inspection to the quick response to your questions, we provided excellent care for your vehicle. The courtesy rides and convenient hours added to the overall positive experience. Thank you for recommending us, and we look forward to providing you with quality service in the future as well.

April 10, 2024

All your advisors are exceptional and have great customer service. Lee always makes sure things are completely top notch. More

by jpq2246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Valesquez
Report | Print
Apr 12, 2024 -

Beck & Masten Buick GMC North responded

It's fantastic to hear that you had a great experience and that Lee provided top-notch assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 09, 2024

JohnAngel We are always so pleased with the excellent Service that we receive from Beck & Masten. Thank you Syquoia for such pleasant a and professional Service with A Smile. More

by ANGELLEWIS2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon, Georgia Aplon
Report | Print
Apr 11, 2024 -

Beck & Masten Buick GMC North responded

It's fantastic to hear that you had a great experience and that Syquoia provided pleasant assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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