Beck & Masten Buick GMC - Service Center

Thank you for repairing my car and finding the warranty had not expired, so grateful. had not expired, so grateful. More

Not a great experience! No follow up from service advisor. I constantly had to call to see what progress was being made. They had my vehicle for a month before getting it No follow up from service advisor. I constantly had to call to see what progress was being made. They had my vehicle for a month before getting it back to me. Given a loaner vehicle that was dirty and low fuel light on. More

Best place to purchase vehicle. Best place to have that vehicle serviced when needed. Service is not needed it very often! Best place to have that vehicle serviced when needed. Service is not needed it very often! More

Left dealer with cracked windshield and missing clips on my fender flares. Eric (service director) said he will take care of it by order new windshield and clips for me. Never heard back from him after ema my fender flares. Eric (service director) said he will take care of it by order new windshield and clips for me. Never heard back from him after emailing and called the dealer 3 times. No update yet. This maybe the last time I will go there. More

Nice people. Incomplete service. Not sure DEF drained and replaced. I thought 30K service included draining and replacing DEF, but if that was done I would not Incomplete service. Not sure DEF drained and replaced. I thought 30K service included draining and replacing DEF, but if that was done I would not have received message on dash telling me I have 1000 miles before I have to replace DEF. I paid for 30k mile service so expected it to be done. Service advisor Christina was terrific. More

Great team which will continue providing great service once You take Your vehicle home and need checkups or repairs once You take Your vehicle home and need checkups or repairs More

The service and service staff were very punctual and attentive. The quality of workmanship was excellent! attentive. The quality of workmanship was excellent! More

Poor communication Poor management No loaners Customer service is horrible I wish there was a closer GMC service department loaners Customer service is horrible I wish there was a closer GMC service department More

The service department sucks. My service representative would not respond to text messages or calls from me about my vehicle. I had to drive to the dealership to find out if my ve My service representative would not respond to text messages or calls from me about my vehicle. I had to drive to the dealership to find out if my vehicle was ready. A one day repair took 3 days. I have purchased 6 vehicles from the dealership and used the service department faithfully in the past. I will be looking for another dealership to purchase any future vehicles and and will stop using the service department on ce my warranty is expired. More