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Beck & Masten Buick GMC - Service Center

Houston, TX

3.8
347 Reviews

347 Reviews of Beck & Masten Buick GMC - Service Center

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December 07, 2024

Regarding service, Steven in drop off and my service manager, was very efficient and professional. Providing a ride home in a timely fashion, communicated repairs and worked with me in a way that will b More

by Mr. Black
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven
Dec 12, 2024 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 07, 2024

I would like to thank John the service rep he did an outstanding job can't thank him enough. More

by mde0885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Dec 12, 2024 -

Beck & Masten Buick GMC North responded

Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

December 07, 2024

Excelent service, Itaty did a great costumer service, very help full, my favorite dealership for many years More

by Lucianojaramillo11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Itaty
Dec 12, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 05, 2024

My service rep, Oscar Camargo, was both gracious and thorough. He was professionally courteous to me even after dealing with a not-so-polite previous customer. And when my vehicle was returned from t More

by ALBaker711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Camargo
Dec 13, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your 5-star review!

December 05, 2024

Service Rep was very helpful and communicated well, service was expedited quickly. Over all good job More

by Ericksonww
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Dec 05, 2024 -

Beck & Masten Buick GMC North responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 03, 2024

Muy buen servicio y amabilidad con los clientes acogedores con cada uno de sus clientes More

by carmavi86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Beck & Masten Buick GMC North responded

Hola, gracias, ¡apreciamos tus comentarios! ¡Esperamos tu próxima visita! ¡Cuídate!

December 01, 2024

Not happy at all this time. Today I found out they ruined my wheel lugs last performing rotate the tires to my Malibu. They couldn't rotated this time... I haven' More

by contrerasfidel33
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sunny Felix
Dec 03, 2024 -

Beck & Masten Buick GMC North responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eric Clifton Service Manager eclifton@group1auto.com

November 29, 2024

I'm not good on writing and essay on things. I just know that they did a great job on my vehicle. More

by mh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Stacy
Dec 01, 2024 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 29, 2024

Oscar the service advisor was able to get my car in for diagnostics on time. The technician found the source of my oil leak and was able to make repairs promptly. I was on my way in a timely manner. More

by dansmitty49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Dec 01, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to Oscar here at Beck & Masten Buick GMC North! We are always more than happy to assist you if anything else comes up. Take care!

November 27, 2024

Mr Todd was great professional & caring about serving my 2023 Sierra. Excellent & on time frame he spoke too. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Todd
Nov 28, 2024 -

Beck & Masten Buick GMC North responded

Hi Mark, we are delighted to have given you such a positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

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