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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
473 Reviews
Call Service Center (281) 469-5222

473 Reviews of Beck & Masten Buick GMC - Service Center

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November 04, 2024

The service advisor Very friendly, and he got my car in and out fast great service More

by Lamtx2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Westley onajobi
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Nov 07, 2024 -

Beck & Masten Buick GMC North responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2024

Very slow with service. I was there for 4 hours with an appointment for an oil change More

by pdvorachek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ashley was good
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Nov 09, 2024 -

Beck & Masten Buick GMC North responded

pdvorachek, Thank you for your feedback. I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Joseph Pierce General Manager josephpierce@Group1Auto.com

November 03, 2024

Excellent service from Justin in service dept and Omar in Finance. Made the process easy More

by scostanzo58
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin in Service and Omar in finance.
Report | Print
Nov 05, 2024 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 01, 2024

Oscar was great, I was there for almost three hours for oil change. I made an appointment ahead of time to avoid a long waiting period. More

by dacarreonsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
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Nov 09, 2024 -

Beck & Masten Buick GMC North responded

dacarreonsr, Thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Joseph Pierce General Manager josephpierce@Group1Auto.com

October 31, 2024

My service advisor was outstanding. The items I requested to be addressed were resolved timely. More

by Maurice S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hayes
Report | Print
Nov 05, 2024 -

Beck & Masten Buick GMC North responded

Hi Maurice, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! We are always more than happy to assist you if anything else comes up. Take care!

October 31, 2024

Very professional and attentive to my issues. Good communication and very helpful. Would definitely recommend. More

by dgerberman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Nov 02, 2024 -

Beck & Masten Buick GMC North responded

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 31, 2024

During this maintenance visit, the service was not up to par! To much waiting and bad communication. Need to work on customer service in a big way. In past we have had good service, not this trip though More

by Flreddickiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Beck & Masten Buick GMC North responded

Flreddickiii, Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and we'd love to know more about the areas we can improve. This will help us provide a better experience in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Khara Wood Service Manager kwood@Group1Auto.com

October 28, 2024

From start to finish they were very professional and attentive to our every need to get the best possible results for our vehicle situation More

by HULK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 26, 2024

The service group gave me a quote for service and when I checked out it was $300 more than what they sent me. More

by ME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Uriate
Report | Print
Nov 01, 2024 -

Beck & Masten Buick GMC North responded

ME, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

October 25, 2024

I’ve purchased my last 3 truck from Beck and Masten because for the GREAT SERVICE DEPARTMENT, but they’ve gone from great to horrible leaving me wishing i had gone somewhere else. More

by llfauser2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Beck & Masten Buick GMC North responded

llfauser2, I appreciate you taking the time to inform me about your service experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

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