Beck & Masten Buick GMC - Service Center

Worst experience ever. Service tech was smug and acted as if she didn’t want to be there. 4 hour oil change. They lost my tire lock, had to turn around to get a new one +4 Service tech was smug and acted as if she didn’t want to be there. 4 hour oil change. They lost my tire lock, had to turn around to get a new one +40 more minutes. Poor customer service but the saving grace was the department manager who saw to it I got what needed. I’ve been in customer service for 35 years and take pride in satisfying customers and ensuring the receive a great experience. The woman who doesn’t want to be there is the face of your back end and she failed miserably. One reason to steer clear of buying there again will be the service after the sale. Previously staff is hit or miss on Saturday’s but at least act like you care. Send those that do not want to be there to do the job they were hired to do HOME! More

Cameron was very knowledgeable and easy to work with. He answered all my questions and got the service taken care of timely. He answered all my questions and got the service taken care of timely. More

This dealership is very organized and their staff are professionals and courteous. Way to go! professionals and courteous. Way to go! More

Great service at the Service Dept. Service Mgr Dee took good care of me and is seeking reimbursement from GMC for our rental car expense incurred prior to the warranty kicking in. Service Mgr Dee took good care of me and is seeking reimbursement from GMC for our rental car expense incurred prior to the warranty kicking in. More

The service advisor was horrible. Communication was none existent from the time I dropped my truck off. Until I picked it up 5 days later. Her name is Karla Calixto, and she should be Communication was none existent from the time I dropped my truck off. Until I picked it up 5 days later. Her name is Karla Calixto, and she should be avoided if at all possible. More

I've gotten 3 vehicles from the Northside location over the past 8 years. Don't see myself going anywhere else. the past 8 years. Don't see myself going anywhere else. More

Justin and Wesley in the service department are very caring and try really hard to get you taken care of in a timely manner. caring and try really hard to get you taken care of in a timely manner. More

Professional friendly and very time conscious for their customers - distance ia little far but worth it! customers - distance ia little far but worth it! More

Forgot to reset oil life button, did not check tire pressure when they rotated tires and had to be reminded to wash car after all services were completed. pressure when they rotated tires and had to be reminded to wash car after all services were completed. More

The service is great ,they follow thru with their commitment n make sure job is done right commitment n make sure job is done right More