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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
369 Reviews
Call Service Center (281) 469-5222

369 Reviews of Beck & Masten Buick GMC - Service Center

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September 11, 2024

I only go for the service here but it is always a pleasure coming. It's always a new advisor but each and every one of them treat you amazing. More

by GABBYR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Report | Print
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi Gabbyr, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2024

It’s a clean dealership, very courteous, people good service and usually on time with the work More

by joelsmith1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 10, 2024

Professional quick service replaced windshield on 2014 Sierra George Alivina was top notch professional service. More

by Drebarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi Drebarb, thank you so much for your positive comments about Beck & Masten Buick GMC North! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Beck & Masten Buick GMC North!

September 07, 2024

The Rep was very helpful and pleasant. . And the service tech also was very thourgh in his assessment of what was needed for visit today ... More

by gainesranse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunni Felix
Report | Print
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you so much for your positive comments about Beck & Masten Buick GMC North! Feel free to reach out to us if you need anything. Have a wonderful day.

September 05, 2024

2/3 scheduled oil changes have taken over two hours. When making the appointment I verified the filter and oil were in stock. I was sent home overnight with the wrong oil so I could come back the follow More

by Jlrm99
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ansley/Jade was great explaining problems
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Sep 08, 2024 -

Beck & Masten Buick GMC North responded

Jlrm99, Thank you for informing me about your recent service experience. Please know that we are looking into your concerns, and will reach out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Deanna Fuirmaono Service Manager dfuimaono@Group1Auto.com

August 30, 2024

Very honest, thorough inspection, excellent customer service, I highly recommend this Buick service department dealership. More

by alice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Avila
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Sep 02, 2024 -

Beck & Masten Buick GMC North responded

Alice, we are so happy to read such a great review about Beck & Masten Buick GMC North! Feel free to reach out to us if you need anything. Have a wonderful day.

August 29, 2024

Every time I have been there they are very courteous and helpful in assisting with service . More

by roqsaenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Uriarte
Report | Print
Aug 31, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 29, 2024

Nice and efficient dealership to buy and get service from on my vehicle. 15 word minimum.. More

by Sammonsac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Aug 31, 2024 -

Sammonsac responded

Thank you!

August 28, 2024

Tell them the service you want and they deliver with excellent customer service every time. I travel 35 minutes when there is a GMM dealer (Texan- In Humble) minutes away but Beck and Masten does not tr More

by Mr. Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Report | Print
Aug 29, 2024 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2024

Service department was ready for me at agreed time. Service was immediately started and completed in less than an hour. More

by Jeff.york
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Martinez
Report | Print
Aug 29, 2024 -

Beck & Masten Buick GMC North responded

Hi Jeff, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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