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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
429 Reviews

429 Reviews of Beck & Masten Buick GMC - Service Center

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November 21, 2024

Efficient, friendly and professional is what you will find at Beck & Masten GMC dealership Thank you!* More

by Char
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin was friendly, professional and got me back on the road in a timely manner
Nov 23, 2024 -

Beck & Masten Buick GMC North responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 21, 2024

Nice clean an friendly people It was a great in an out quick keep you informed More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Beck & Masten Buick GMC North responded

Hi Frank, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Nov 25, 2024 -

Frank responded

very nice short time waiting service Cameron Hayesnice nice to work with for recall freindly dealership

November 19, 2024

I’ve been a loyal Beck & Masten for five years. The last two experience with have been terrible. For starters, the last time I came in for an oil change it took 5 hours. I scheduled an early mo More

by Ishmaeledwards11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Itati
Nov 22, 2024 -

Beck & Masten Buick GMC North responded

Ishmaeledwards11, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eric Clifton Service Director eclifton@Group1Auto.com

November 16, 2024

Wesley best advisor ever before great job and best service ever I have done before More

by prezeslewy84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Onajobi
Nov 18, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to Wesley here at Beck & Masten Buick GMC North! We look forward to your next visit! Take care!

November 16, 2024

Excellent service and customer attentiveness, great communication and quick response, although the changed something and now I'm stuck on. The phone with onstage trying to reset my truck so I can make More

by Kvill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Nov 18, 2024 -

Beck & Masten Buick GMC North responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

November 14, 2024

Been using Beck & Maston since 2010 and they are still my go-to dealership for both new vehicles and service. More

by OkieLongShot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar C
Nov 18, 2024 -

Beck & Masten Buick GMC North responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

November 12, 2024

I showed up without an appointment to get an oil change and tire rotation and Oscar was very helpful and thorough. I was in and out in a little over an hour. More

by louiscaldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 12, 2024

I always experience great customer service everytime I go to Beck & Masten Buick GMC North! More

by Ahsatal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Nov 13, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 10, 2024

Adrian Carrascoso was extremely helpful answering my questions, keeping me informed and recapping work on my car. More

by marianmcanally3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Carrascoso
Nov 12, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! If you have any further questions, please give us a call. We're always happy to help!

November 10, 2024

Service advisor Chris, excellent! Service was timely. A small section of my dash had a print on it that appeared to be oil. Wiped off easily, More

by Jackie_chafin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Tech Chris
Nov 13, 2024 -

Beck & Masten Buick GMC North responded

Jackie_chafin, We are very pleased to hear Chris could provide you with an excellent service experience! Although we do apologize for the oil spot on your dash. We will share that with our service team to ensure that doesn't happen again. We appreciate your business and we look forward to the opportunity to assist you again in the future. Thank you again! Joe Pierce General Manager josephpierce@Group1Auto.com

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