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Beck & Masten Buick GMC - Service Center

Houston, TX

3.7
326 Reviews

326 Reviews of Beck & Masten Buick GMC - Service Center

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June 19, 2024

I'm sorry but left my truck all dirty mecanics they need to start wearing gloves More

by rtrevino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Georgia Aplon, Georgia Aplon
Jun 27, 2024 -

Beck & Masten Buick GMC North responded

rtrevino, Thank you for taking the time to leave us a review! We are sorry to hear that we did not meet all of your expectations. We value your feedback and appreciate the suggestions you have to help us improve our service. We hope to have the opportunity to serve you again soon! Joe Pierce General Manager

June 15, 2024

Italy was very nice, attentive and handled everything professionally and quickly. She tells you everything up front before you even sit down in the waiting area which I loved because I wasn't expecting a More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Italy , Georgia Aplon
Jun 15, 2024 -

Beck & Masten Buick GMC North responded

Hi Amy, we're happy to hear you had such a positive experience with Italy! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 14, 2024

The service advisor SyQuoia was very professional and attentive with all my concerns . She provided a timely update as to the status of my truck . Thank you More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SyQuoia James
Jun 15, 2024 -

Beck & Masten Buick GMC North responded

Hi David, we're happy to hear you had such a positive experience with SyQuoia! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 13, 2024

Great job. .attention to detail is unmatched.. Ac work great and smells great…. Good guys.. More

by chamlinchampions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 15, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you so much for the positive review! Thank you again for the great review!

June 12, 2024

Beck is the Best GMC dealership. I love everything from the location to the staff and service. More

by sugar-lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Jun 13, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you so much for your positive comments about Beck & Masten Buick GMC North! We look forward to your next visit! Take care!

June 11, 2024

Today I came in ;for an oil change at 7 left at 9am . Ha ve other issue but tbd later More

by topkatt82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Jun 13, 2024 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

June 10, 2024

Dealership was slow on keeping me abreast of the work being done also there was damage to my truck on the front end and they were slow at answering what happened never got details on what happened so I l More

by rbusch4451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Georgia Aplon
Jun 14, 2024 -

Beck & Masten Buick GMC North responded

rbusch4451, Thank you for letting me know about your service experience. Please be assured that we are investigating your concerns, and will be in touch with you to provide assistance. If you need any help in the meantime, please don't hesitate to contact me. Manny Escalon After Sales Director mescalon@group1auto.com Office:281-897-6605

June 08, 2024

This dealership gives poor customer service. I was without my car because no one opened The night drop box to get the keys to repair my car. I was told at closing the the keys were missed pl More

by Wandarallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Georgia Aplon
Jun 17, 2024 -

Beck & Masten Buick GMC North responded

Thank you very much for sharing your feedback and for discussing this situation with us. I sincerely apologize that the previous dispatcher had locked up your keys for the night when you arrived to pick up your car. To make it up to you, we would like to cover the cost of your rental. I apologize on ce again for any inconvenience this may have caused you. Manny Escalon After Sales Director mescalon@group1auto.com 281-897-6605

June 05, 2024

The service time was slower than expected and repairs were also more costly than the estimate provided. More

by modular.clawed.0e
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee
Jun 07, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

June 02, 2024

Keander was nice but with an appointment 9 am not getting done till 1 pm is ridiculous this is every time for just a oil change More

by stubbycs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keander
Jun 04, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 05, 2024 -

Beck & Masten Buick GMC North responded

Thank you for sharing your feedback regarding your recent appointment experience. I apologize for the extended wait time you encountered, especially for a routine oil change appointment scheduled for 9 am. Your case serves as an important learning opportunity for us to address and improve our scheduling efficiency. Could you please contact me so we can discuss this matter further? Manny Escalon After Sales Director mescalon@group1auto.com

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