Beck & Masten Buick GMC - Service Center

I were there for 3 hours for an oil change. Why do they have appointments. People have their car there and can't call to check on it because their phone calls aren't answered. Why do they have appointments. People have their car there and can't call to check on it because their phone calls aren't answered. More

Took more than 2 hours to complete an oil change. No one gave me an update during process. I had to go to customer service to get checked out. No one gave me an update during process. I had to go to customer service to get checked out. More

Too busy, never spoke with my advisor But they did provide me a ride home and back provide me a ride home and back More

Absolute joke of a service department. You only redeeming quality of this department is Ashley Martinez. She was not officially my service writer but she did check me in and out. She also You only redeeming quality of this department is Ashley Martinez. She was not officially my service writer but she did check me in and out. She also tried to remedy the lack of service I received from the technician Alex. I simply dropped off my truck for an oil change and tire rotation and at this point I’m unsure if the oil change even happened. Because the rotation definitely did not, it’s aparent that air wasn’t even put into all 4 tires. The valve stem covers were still the old/ cracked originals and the air pressure was as follows per tire. 34/30/31/32. I notified Ashley who apologized and had the tech take it back to correct. 10 min later she came in advising it didn’t happen since her and I couldn’t find tire lock. I had to refresh her memory that we did indeed find it when I dropped it off and it was in the open center console. She agreed I was correct. She left and came back again and advise that there were only 2 techs and they’d have to finish the repairs on other customers vehicles before they could get to mine. I’d like to point out that while sitting waiting for her to return the two customers in the lobby stated that they’d been there since 11 am and 1 pm. So I declined the service. Walked out to the truck to find the wheel lock sitting on the center console without the clear plastic bag it was in when I dropped it off. Saw the tech and flagged him down to see if he perhaps had another bag. Alex at this point became extremely unprofessional and rude and argued that “it’s the service writer’s responsibility to ensure the wheel lock is available” I advised it in deed was several times. Trying to be as polite as possible as he was agitated throwing his hands up and hitting the side of my truck. I wasn’t accusing of what he did or didn’t do I simply wanted the clear bag or something equivalent if he had it. If he did not have a bag that would have been the end of the conversation. I didn’t hear it at the time but my father on the phone advised later that Alex had mentioned he “works on vehicles for a living” Then proceeded to eventually say the wheel lock was in the cup holder. I understand if the rotation was not completed and could have just taken it to discount tire. We’re all human but to blatantly disrespect a customer and lie when all I was trying to get was a simple tire rotation and a bag to put the wheel lock back in, is crazy. I will never be back to Beck and Masten, ever. I’ve honestly never had a positive experience with your service department and being disrespected by a tech is ridiculous. More

Always courteous and effective. Fast service and easy to deal with. Good customer service. Very approachable. Fast service and easy to deal with. Good customer service. Very approachable. More

Worst experience ever. Service tech was smug and acted as if she didn’t want to be there. 4 hour oil change. They lost my tire lock, had to turn around to get a new one +4 Service tech was smug and acted as if she didn’t want to be there. 4 hour oil change. They lost my tire lock, had to turn around to get a new one +40 more minutes. Poor customer service but the saving grace was the department manager who saw to it I got what needed. I’ve been in customer service for 35 years and take pride in satisfying customers and ensuring the receive a great experience. The woman who doesn’t want to be there is the face of your back end and she failed miserably. One reason to steer clear of buying there again will be the service after the sale. Previously staff is hit or miss on Saturday’s but at least act like you care. Send those that do not want to be there to do the job they were hired to do HOME! More

Cameron was very knowledgeable and easy to work with. He answered all my questions and got the service taken care of timely. He answered all my questions and got the service taken care of timely. More

This dealership is very organized and their staff are professionals and courteous. Way to go! professionals and courteous. Way to go! More

Great service at the Service Dept. Service Mgr Dee took good care of me and is seeking reimbursement from GMC for our rental car expense incurred prior to the warranty kicking in. Service Mgr Dee took good care of me and is seeking reimbursement from GMC for our rental car expense incurred prior to the warranty kicking in. More

The service advisor was horrible. Communication was none existent from the time I dropped my truck off. Until I picked it up 5 days later. Her name is Karla Calixto, and she should be Communication was none existent from the time I dropped my truck off. Until I picked it up 5 days later. Her name is Karla Calixto, and she should be avoided if at all possible. More