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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
367 Reviews
Call Service Center (281) 469-5222

367 Reviews of Beck & Masten Buick GMC - Service Center

Sort by
January 09, 2025

They do good work. I always take it for my oil changes. Good customer service More

by Dillonstamps
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley
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January 08, 2025

I always receive excellent service at this dealership. The staff is extremely knowledgeable and friendly. More

by dtbarron.barron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Uriarte
Report | Print
January 08, 2025

Very polite and helpful. They answered all my questions and included an additional wiper for my window. More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know his name.
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January 08, 2025

Beck and Masten did a good job as usual in the service dept. Justin was professional and a pleasure to deal with. More

by dchamberlain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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January 06, 2025

Good experience would recommend to anyone. Great service and and and and and and and More

by boomlift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 05, 2025

They got out car in right away. They figured out the problem within an hour and began work. Only had the car for a few days. Kept in constant contact with me with either texts or ca More

by marcyrlynch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes was fantastic!!! Didn’t deal with Victoria.
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Jan 06, 2025 -

Beck & Masten Buick GMC North responded

Hello, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 04, 2025

The service department is not good. Do not take your car here to be serviced. Find another certified GMC service department. I just picked up my vehicle from the service department toda More

by aesg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Beck & Masten Buick GMC North responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach ou t to me if you need anything in the meantime. Khara Wood Service Manager kwood@Group1Auto.com

January 04, 2025

It would’ve been nice to have my car returned at least with the exterior washed like when I turned it in. More

by Amberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina
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Jan 05, 2025 -

Beck & Masten Buick GMC North responded

Hello Amberly, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (281) 469-5222 when you have a chance. Thank you, and we look forward to hearing from you.

January 03, 2025

Service and speed of service was great fast and efficient and took take to let me know everything as it was happening More

by rschroeder257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Neil , Christopher
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Jan 05, 2025 -

Beck & Masten Buick GMC North responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 02, 2025

Service department was excellent. I will only bring my vehicle here to get service done More

by MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Carrascoso
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Jan 04, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for taking the time to leave a review for us at Beck & Masten Buick GMC North. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

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