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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
426 Reviews

426 Reviews of Beck & Masten Buick GMC - Service Center

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April 03, 2025

24hr minimum for diagnostic should be communicated on the website. 45+ minute intake time when we had an appt booked and needed to get to work was crazy. Website did not update accurately as work was progres More

by silly_gemini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not work with Victoria
April 03, 2025

This service advisor made it special. She gave me lots of information during the service process She made the experience easy More

by runnels6955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sussi
March 31, 2025

Took 1-1/2 years to get the part to do my recall. The mechanic that worked on my car left a xxxxxxx extension under my hood. Kept hearing noises from that and found the tool that was making the noi More

by bouskaalan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Apr 01, 2025 -

Beck & Masten Buick GMC North responded

Good afternoon, Thank you for your feedback. I will certainly take this back to the technicians and stress the importance of QCing their work and reviewing their work spaces. My apologies for any inconvenience this caused while you were driving your vehicle. If you could please contact me at your earliest convenience so I can look up the history and find out more information. David Marti Jr Service/ Shop Manager 281.897.6641 dmarti@group1auto.com

March 30, 2025

Good service from start to finish . T h a n k y o u f 👌 More

by arzola0305castelan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Itaty
Apr 01, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 28, 2025

Had appointment to get oil changed at 8am didn’t get out of there til 10:15.Why schedule a appointment if it’s going to take 21/2 hours.Need to take schedule service off website since it appears it doesn’t More

by cwatson11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John barnett
Apr 01, 2025 -

Beck & Masten Buick GMC North responded

Good morning, My apologies for the delays you experienced during your recent oil service. There seems to have been some miscommunication as to what the appointment time signifies. The appointment time is your "check-in" time so the advisor is available to write up the vehicle and then bring it back to the queue with the technicians. Depending on the volume that was written up in the hour/ hours prior, it can sometimes delay the amount of time it takes the vehicle to be completed. We are always working to grow the service department and better our communication. Please contact me at your convenience to discuss further. David Marti Jr Service/ Shop Manager 281.897.6641 dmarti@group1auto.com

March 28, 2025

They have been very good in prior visits. And really, the end result was very good this visit. Only issue was coordination with the service advisors. Service advisor I left initial request wi More

by rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Mar 29, 2025 -

Beck & Masten Buick GMC North responded

Hello Rick, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 28, 2025

Service Advisor Adrian C. was not very helpful and wasn't available to answer my questions. Mar 19, I Dropped my vehicle off for routine service and check on vehicle part malf More

by stephenboyd050488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian C, Matthew
Mar 29, 2025 -

Beck & Masten Buick GMC North responded

Thank you for the feedback about your recent service experience. My apologies that the communication was less than desirable, this time around. We are always looking to make sure we are as accessible as possible for the customer and great job to Matthew for stepping in the moment. Communication and transparency are very important to us and we take it very seriously. We will use this as an opportunity to grow and add it to our training material. Thank you David Marti Jr Service/ Shop Manager 281.897.6641 dmarti@group1auto.com

March 27, 2025

The service is always great here! I was in and out very quickly. I will continue to use Beck & Masten north for the future maintenance of my vehicle. More

by Darneishae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Guajardo
Mar 28, 2025 -

Beck & Masten Buick GMC North responded

Hi Darneishae, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 25, 2025

I was a walk-in at Beck & Masten North, in Houston, and was pleasingly surprised at how smooth my experience was. Cameron assisted me, and was very professional and accommodating. He even offer a ride home More

by msbuff8125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hayes
Mar 27, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 25, 2025

Very experience Service everybody treated me very well, very good service with oil changing and more!! More

by juanjose.cobos1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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