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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
486 Reviews

486 Reviews of Beck & Masten Buick GMC - Service Center

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July 03, 2025

Beck & Masten delivers the most Outstanding customer service that I have done business with throughout my life. The way they stand behind the GMC products makes me not want to venture away into any oth More

by tiperez47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Avila
July 01, 2025

This is the second time I’ve had my vehicle serviced. Sunni has been incredibly helpful and professional in both instances. More

by TK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunni
Jul 02, 2025 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

July 01, 2025

Easy to make appointments, respectful and attentive. Very clean, tidy and a good work environment. More

by eveleon2y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Carrascoso
Jul 02, 2025 -

Beck & Masten Buick GMC North responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Beck & Masten Buick GMC North. If you have any further questions, please give us a call. We're always happy to help!

June 28, 2025

Came in for oil change. Waited 4 hours to find out they never serviced it. Had to come back again. First time they were trying to give me a different vehicle. Send me report More

by yesy55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
Jul 01, 2025 -

Beck & Masten Buick GMC North responded

Good morning,   Thank you for taking the time to leave a review. My apologies for the miscommunication on your recent service visit. Could you please contact me at your earliest convenience so I can get some more information as to what happened here? I would like to use this experience as a learning opportunity for myself and my team.   Thank you   David Marti Jr| Beck and Masten Buick GMC North Service Manager

June 28, 2025

2nd time that I’ve had a bad experience with the same individual. I do not want him to assist me again. More

by sandra_d0672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Jul 01, 2025 -

Beck & Masten Buick GMC North responded

Good morning,   I'm sorry you had a bad experience during your visit. Could you please contact me to discuss the details of your visit? We are always looking for ways to improve the customer experience and I would like to get some more information from you.   David Marti Jr| Beck and Masten Buick GMC North Service Manager Tel 281.897.6641

June 25, 2025

Quick response to. our needs on warranty work. Representative kept us informed of work being performed. More

by bgillman68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunny
Jun 26, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

June 25, 2025

outstanding customer service both in the sales and service department. My service advisor was extremely timely and attentive to my needs as soon as it became apparent that repair parts would be specia More

by jsuliburk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : oscar — service advisor
Jun 26, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 23, 2025

took my GMC for oil change with 7:00 a. m. appointment was told 90 minutes after 2 hours 45 minutes they haven't even started .I asked for my car back and left.i have purchased 2 vehicles fr More

by wongjlee
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2025

I worked with Adrian (my service advisor) and he is great! This is the second time and both times have been flawless, from ease of appointment setting to the actual service. Last time Justin supported More

by eddelamorena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Beck & Masten Buick GMC North responded

Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 21, 2025

Good and fast service, great customer service keeping me updated as well. Thank you so much More

by Huerta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Beck & Masten Buick GMC North responded

Hello Huerta, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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