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397 Reviews of Beck & Masten Buick GMC - Service Center
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February 18, 2025
I have had service difficulties at Beck & Masten in the past, but this time Juan M. Did a fantastic job in every way. He was the best service rep that I have ever had. past, but this time Juan M. Did a fantastic job in every way. He was the best service rep that I have ever had. More
by Jamizehou123
Employees Worked With
Juan M. - excellent rating
February 18, 2025
I’ve been going to the dealer for a couple of years. Today was the best experience I’ve had with them yet. I was greeted immediately after pulling in. My service advisor was with me within a minute of Today was the best experience I’ve had with them yet. I was greeted immediately after pulling in. My service advisor was with me within a minute of me getting there. More
by rarincon
Employees Worked With
Justin Uriarte
February 16, 2025
Today was the worst service since I 2012 when I started visiting Beck and Masten. Inspite of having a 10:45am appt. The advisor didn't acknowledge my arrival for 20 minutes, at which time I was told there visiting Beck and Masten. Inspite of having a 10:45am appt. The advisor didn't acknowledge my arrival for 20 minutes, at which time I was told there would be a 2 hour wait. Decided to take advantage of the Lyft service and get some essentials from Walmart. When calling for a return to the service dept. my advisor never picked up her phone and I returned to find her chatting it up with other advisors. There was a recommendation received at 1:40pm for a new battery. This was the recommended repair last visit in August when I purchased a new battery, which should have been in the records. After 3 hours of waiting there is nothing I wanted more than to leave that place. More
by vickiefleet
Employees Worked With
Maryann Riches
February 15, 2025
Have had great service in the past but this visit was definitely not. A working TPMS sensor no longer works and the advisor said they didn't have any in stock. When I called to check with parts, they did definitely not. A working TPMS sensor no longer works and the advisor said they didn't have any in stock. When I called to check with parts, they did have them in stock. And one of our lugs was mangled but because they also were not in stock, we were sent home a lug nut short. Super safe! Thanks guys! Both issues we were not made aware of until close out. Had we not prepaid for a service pack, I would definitely not come back. More
by mandilynbay
Employees Worked With
Itaty
February 14, 2025
Wesley was awesome! ! The price was high!! As long as they did a good job and everything is good,I am happy!! But only time will tell if they did a good job or not!overal ! The price was high!! As long as they did a good job and everything is good,I am happy!! But only time will tell if they did a good job or not!overall it was a great experience More
by Tmanhicks
Employees Worked With
Wesley
