Beck & Masten Buick GMC North

I thoroughly enjoyed my experience at Beck Masten-North. From the moment I walked in the door, everyone was polite and courteous. As a female looking for a car, and having a bad experience at another deale From the moment I walked in the door, everyone was polite and courteous. As a female looking for a car, and having a bad experience at another dealer, this was best experience I could have imagined. I worked with Thomas Clark aka "Tank" who was courteous, polite and extremely knowledgeable. He always replied with Yes ma'am and No ma'am the entire visit, and was so personable. I never got a sales pitch or felt pressured. I received great service and drove out with a great pre-owned SUV. He wanted me to be happy with my trade in (which was a 13 year old car) and the service I received. He answered all my questions and gave me great information on the SUV I purchased. Tank goes above and beyond and I will always come back here for my purchase. I've already given his info out to 4 people I know who are looking to buy. On a scale of 1 to 10, Tank is a 12! He's exceptional! More

I was looking for a new GMC Denali pickup and since their NW Houston location was close by I decided to stop in. Glad I did just that. I had no pressure and my salesman, Kelvin Brown, knew the vehicle inside NW Houston location was close by I decided to stop in. Glad I did just that. I had no pressure and my salesman, Kelvin Brown, knew the vehicle inside and out.After the purchase he went over everything again and helped with going ahead and activating and setting up the the OnStar system as well. Met with Nancy too who takes care of the after market options and she was great by not laying on the pressure to buy everything and had a few things I wanted done the same day that may have taken other dealers a few extra days to complete. Very satisfied with the whole process there at Beck and Masten. Great place to buy a vehicle if your in the hunt. More

Great Salesman, Lovely personality. Made us feel right at home with his friendly service. Outstanding job with the paperwork and process in purchasing our first vehicle. The best salesman that Beck and Maste home with his friendly service. Outstanding job with the paperwork and process in purchasing our first vehicle. The best salesman that Beck and Masten has. I will refer him and the dealership to anyone that I know who is interested in purchasing a vehicle. More

The customer service was truly exceptional. Thomas Clark was extremely helpful from point 'A' to point 'Z'. He found the best vehicle to suit my needs and with many thanks to both him and Mr. Jamie Perry I was extremely helpful from point 'A' to point 'Z'. He found the best vehicle to suit my needs and with many thanks to both him and Mr. Jamie Perry I am now the proud owner of a 2012 GMC Sierra. More

Ariel did a good job helping pick out a truck. He was very patient while I did all the research I could and helped me get a good deal when I was ready. very patient while I did all the research I could and helped me get a good deal when I was ready. More

Had a great experience in buying a new car. Ariel, Gay and Mark were all very professional and knowledgeable. They were not "pushy' and allowed us to test drive several cars until we found the one we wan and Mark were all very professional and knowledgeable. They were not "pushy' and allowed us to test drive several cars until we found the one we wanted. We plan to buy our next truck from this same dealership, and salesman. Thank you for the great experience. Love my new 2012 Yukon! More

The third or fourth dealership we visited to view used cars. By far the best, in fact we ended up buying there. There are always salesman tricks, but dirty tricks were non-existent; sneaky tricks minimi cars. By far the best, in fact we ended up buying there. There are always salesman tricks, but dirty tricks were non-existent; sneaky tricks minimized... Just as any other place, watch your contracts for add-ons. Thomas "Tank" Clark was a great salesman. Very friendly, told the truth, and seemed to really care about doing a good job for you. A decent guy. Ask for him if you visit this dealership. Chances are I will do business with them again in the future.. More

Shane was an exemplary sales professional throughout our sales experience. He was always very professional, candid, responsive and concerned to make sure all of our questions were answered and our needs me sales experience. He was always very professional, candid, responsive and concerned to make sure all of our questions were answered and our needs met throughout the sales process from the beginning. Even more impressive was his patience and understanding as my wife contemplated her purchase over a 6 week period. He was never once high pressured, but was very politely persistent in touching base to see where we were in our thought process. I would and plan to highly recommend Shane going forward to anyone contemplating a purchase. Thank you! More

Great customer service. The entire staff was very responsive to anything I needed. They have earned my business on future purchases. I will definitely recommend them to others. responsive to anything I needed. They have earned my business on future purchases. I will definitely recommend them to others. More

Beck Masten Buick offered 15k initially for my brand new car, less than a month old, which I paid 25k for. Subsequently, that offer was increased to 16.5 as the day progressed. I was told that the finance c car, less than a month old, which I paid 25k for. Subsequently, that offer was increased to 16.5 as the day progressed. I was told that the finance company did not want to increase my payment on my existing car so the dealer recommended I choose from demo's or a line of Lacrosse autos' that didn't possess the amenities I would rather have for the price I would be paying for the car. At the end of the day there was no agreement made. I also learned that an additional 6600 dollars was being tacked on to the finance price as the numbers were being run through financing. I don't know where that number came from but it's crazy! Anyway, I sense that the cost of the Lacrosse plus the 6600 being tacked on was too much for the finance company to accept. Makes sense because if the deal was right then the finance company would have ACCEPTED it. Ok, so I say forget the Lacrosse even though that's the car I want. Two days later I go back to Lone Star Chevy and they buy back my car that gives me 2k net return cash. I end up with a 2012 Malibu LTZ-2 fully loaded out with a 7.9% rate (with the SAME FINANCE COMPANY I used to buy the new car I traded in and to get the Lacrosse with) which is better than the 9% I would have gotten, at best, from Beck Masten. All this from Lone Star in a matter of a couple hours. No money down, no payment restrictions (which I learned wasn't a problem with the finance company anyway... not sure where Beck Masten got all that from). Anyway, I am satisfied with the Malibu but would rather have the Lacrosse as initially planned. I am still looking but won't go back to Beck Masten unless they reach out and make a great offer (won't hold my breath). So I'll be just continue looking at other Buick dealerships till I get what I want. More