Beck & Masten Buick GMC North

I had a great experience buying my Hyundai Veracruze from Mr. Thomas "Tank" Clark. He was an extremely polite and friendly sales person. He went out of his way to make sure I was completely comfortable in Mr. Thomas "Tank" Clark. He was an extremely polite and friendly sales person. He went out of his way to make sure I was completely comfortable in the decision making process. At no time did I ever feel pressure while doing the deal. I drove off the lot with a great car and felt I had gotten a great deal too. I even said to my girlfriend, "I'll definitely buy another car from Beck and Masten." More

**Disclaimer** Beck & Masten 11300 FM 1960 West. Houston, Tx 77065. Read this carefully before buying from this dealership. Horrible customer service! Deceptive sales personnel! I just bought a new Houston, Tx 77065. Read this carefully before buying from this dealership. Horrible customer service! Deceptive sales personnel! I just bought a new 2013 GMC Yukon from this dealership. The sales person Manny Dawar was extremely rude to begin with. He and I kept getting into arguments one after another, the guy was not even man enough to apologize of his behavior. When it came to finally offering them a price, they took it and neglected to inform me of the special offers that GM offered to their customers. After finding this out, I immediately contacted the dealership and asked the sales person why he neglected to inform me of such offers. He told me, "why should we tell you?" I could not believe what I was hearing! I complained to GM customer service and they told me that Beck & Masten should have informed me of such offers. With this being said, GM contacted the dealership in hopes to have this settled. The sales manager Andrew Martinez, of whom I never meet, called me. The conversation was brief, I simply wanted to know why he and the sales person neglected to inform me of the special offers. His answer was, "well in order for us to come up with the final price we had to include all special offers." I told him that he was not purchasing the vehicle, I was! Hence therefore, he could not possibly come up with the number! After going back and forward with this, Andrew just gave me numbers of the papers and said, "you have already signed all documents." When asked if he would take the vehicle back, he informs me that he won't. It hasn't even been seven days and the vehicle is garage kept, driven up to 25 miles, and this how they treat me. I explained thoroughly to GM customer service, so far they are just taking their sweet time to work on this issue. Total disappointment! I hope this information helps you if you plan to purchase any vehicles from this dealership. More

I purchased a "bumper to bumper" extended warranty only to find that multiple items/issues are "excluded". My fault I guess for trusting the dealership and not ready the paperwork line by lin warranty only to find that multiple items/issues are "excluded". My fault I guess for trusting the dealership and not ready the paperwork line by line. But this is garbage! When a dealer rep tells you BUMPER TO BUMPER i took that to mean bumper to bumper. I have taken the Sierra back twice for a rattle and a check engine light on. The Service Rep told me it was not covered even though they knew what the issue was and "numerous" customer had had the same exact issue (Sounds like a design defect), wasn't covered by the BUMPER TO BUMPER warranty and they would charge me $500 to fix. After I declined the CSR told me to take it to a muffler shop and they would only charge me $200! (Sounds like gouging). The check engine light was diagnosed as the EGR was bad. AGAIN it wasn't covered by the BUMPER TO BUMPER warranty and would cost $650 to fix even though it was electrical and engine related. I took it to a mechanic and only $200 to fix. (Really sounds like price gouging) SENSE A PATTERN!!!! I was also talked into purchasing the alarm because B&M "really stood behind their sale!" I took it in cause the door actuators would not lock when placed into drive - fixed, took it in a few months later cause the passenger side actuator would not engage when the alarm was set REFIXED, took it in a few months later when the drivers side would not engage when the alarm was set RE_RE_FIXED, took it in a few months later when the both sides would not engage RE_RE_RE_FIXED, until just today when the passenger side will not actuate and "GOSH, it's out of warranty and we'll have to charge you"!! I WILL NEVER, REPEAT, NEVER PURCHASE A VEHICLE FROM BECK & MASTEN AGAIN!!!!!!!! More

Enrique made my experience very enjoyable, he was efficient in working with me and never rushed me into a quick decision. From the selection of my vehicle to the finance department working with Shan efficient in working with me and never rushed me into a quick decision. From the selection of my vehicle to the finance department working with Shane and Mark was overall an experience of gratefulness and excellence. More

We bought a new GMC Savanna van with the Explorer conversion package. The Explorer rep Alex Miller and the Beck and Masten internet manager Melynda Lewis were both absolutely perfect. Both knew their conversion package. The Explorer rep Alex Miller and the Beck and Masten internet manager Melynda Lewis were both absolutely perfect. Both knew their product and their job and guided us through the whole process with ease. I can't say enough about what a pleasant experience it was to deal with both of these professionals and I have already recommened Beck and Masten to friends, if they want the best deal on a GMC or Buick vehicle. Thanks again to Melynda and Alex for helping my wife and I make the right decision for us. We are repeat buyers to Beck and Masten and we will continue to think of them first for our car buying needs... Terry Brooks More

Manny, did a great job to earn our business. He was very professional and we will be back for our next vehicle. The dealership gave great service, and was able to make us an amazing deal on our new LaCross. professional and we will be back for our next vehicle. The dealership gave great service, and was able to make us an amazing deal on our new LaCross. More

The entire buying experience was outstanding. Our salesman, Greg Falcon, was very knowledgeable, helpful and courteous. We will have no problem recommending the Beck & Masten dealership to prospectiv salesman, Greg Falcon, was very knowledgeable, helpful and courteous. We will have no problem recommending the Beck & Masten dealership to prospective customers. We're looking forward to a continued great relationship. More

I have purchased several vehicles from Beck&Masten in the past and was going to replace my Buick Lucerne. Since the Lucerne is no longer offered by Buick (much to my dismay),I had to consider the LaCros the past and was going to replace my Buick Lucerne. Since the Lucerne is no longer offered by Buick (much to my dismay),I had to consider the LaCrosse (or go to the Enclave) if I was to stay with Buick,which I preferred. I wanted a "true" test drive so Mark Groom let me use a Lacrosse for a few days while my Lucerne was being serviced. Which enabled me to test the car in all normal driving conditions. This was unexpected but it was exactly what I needed to convince me that I could replace my Lucerne with the LaCrosse. The original car that I drove was sold before I came back but another identical LaCrosse as obtained which I purchased. In addition,Victor Gomez ,along with Mark Groom,was a credit to your dealership. Both were friendly,cordial,and most importantly professional! More

I have always valued the help and customer service received at Beck & Masten. This is the 3rd vehicle I have purchased at the North location. I always go there first before any. Has the largest select received at Beck & Masten. This is the 3rd vehicle I have purchased at the North location. I always go there first before any. Has the largest selection and if not, they will find it. Tony is a great help and very good at what he does. He went out of his way to make sure I left with the truck I wanted. He had to pull from the south location and did it without any questions. Buying a new vehicle can be a long drawn out process and very stressful. Tony got me in and out and complied with what I wanted and got me the truck and deal I was looking for. Thanks so much!! I'll be back when i'm ready for my next truck!! More

Have been in the market for a new family vehicle for quite some time now but just didn't want to deal with the while new car buying process. Well Ariel at beck and Masten made this the most pleasant ti quite some time now but just didn't want to deal with the while new car buying process. Well Ariel at beck and Masten made this the most pleasant time that we have ever had buying a vehicle. He's was patient and very helpful in helping us select our new family vehicle. If you need a new vehicle I would see Ariel cuellar at beck and masten More