Beck & Masten Buick GMC North

Dealer Unable To Repair My Vehicle I own a 1999 Chevrolet Silverado LS Ext Cab 5.3 2x4, I took this vehicle in to Beck to have the vehicle inspected, a new main computer recently instal I own a 1999 Chevrolet Silverado LS Ext Cab 5.3 2x4, I took this vehicle in to Beck to have the vehicle inspected, a new main computer recently installed needed reprogramming, to have the body control computer reprogrammed, to have Beck service department install the A/C Temperature Actuator I was having trouble installing because the Body Control Module was not programmed, I also requested Beck service department to find and fix two short problems in the interior lights circuits and a circuit box on the floor board next to the drivers feet had 3 relays that keeps getting hot, next I asked the service department to evac my entire A/C system since everything was new it need to be vacuumed out, the correct amount of oil added along with the correct amount of Freon, on two different service occasions I asked Beck service department to find and fix the entire list of problems Beck service department had my truck for right at two weeks and the only work completed was the state inspection and the two recall issues on my truck, none of the work I requested Beck to do was done on either trip to the service department, when I asked what was the reason why my truck was still not fixed, I even email my service clerk to explain to her the importance of programming the Body Control Module, show how without the body Control module being properly programmed it will cause most of the electrical issues I was having with my truck, I was told by the service lady that wrote up my truck that the shop manager I think was afraid to work on my truck because I had to many electrical issues, be reminded now I only had the two electrical issues, I took my truck less than two miles from Beck and Masten and the shop owner called the same day and told me what was causing the electrical issues and that the truck would be ready for pickup the next morning, I went and got my truck today 6/30/2015, all issues have been repaired, the A/c works like new. if Beck would have listened to my complains a little closer Beck would have been able to repair my truck with not problems, now weather Beck has trained electrical techs on duty it seems they don't to me it seems that beck is only looking to work on simple issues and make that quick buck and to xxxx with the hard work, I will never ever visit Beck and Masten ever again. More

Sales Team Thank you Joe Pierce and Pete Trammell for both being a man of your word. Both of these guys were concerned and handled our situation very professiona Thank you Joe Pierce and Pete Trammell for both being a man of your word. Both of these guys were concerned and handled our situation very professionally and we greatly appreciate both of these gentlemen and all their help. More

Splendid Customer Service Mr. Kenyy Washington was very attentive to my family's need for a new vehicle. I love my 2015 buick lacrosse and would never go to any other dealershi Mr. Kenyy Washington was very attentive to my family's need for a new vehicle. I love my 2015 buick lacrosse and would never go to any other dealership to purchase a vehicle. He's the best salesman on the floor. He Is highly recommeneded and very professional. Beyond Awesome! More

Haggle free experience!!! It was pleasant & to the point, told them what we wanted & we got it, drove away with our awesome Enclave! We came from an hour away & it was worth it It was pleasant & to the point, told them what we wanted & we got it, drove away with our awesome Enclave! We came from an hour away & it was worth it, we'll be recommending you to everyone we know! More

Deceptive Practices I would never recommend this Dealership to anyone. Worst Customer Service we ever experienced. Sales person and Fleet Manager needs retraining! Gay I would never recommend this Dealership to anyone. Worst Customer Service we ever experienced. Sales person and Fleet Manager needs retraining! Gay Buick/GMC Dealership...Outstanding Sales and Service. Rated 20 out of 10! More

Awesome sales experience I met with John Gerges and Joe Pierce on my first visit to look at a new GMC Canyon. Both were very pleasant and easygoing. I felt very in control o I met with John Gerges and Joe Pierce on my first visit to look at a new GMC Canyon. Both were very pleasant and easygoing. I felt very in control of the entire deal. Both John and Joe were very upfront and honest with me. Once I liked the price, we looked for a Canyon that would be coming in within the next couple of weeks. Found one, had them put my name on it. They wanted my trade immediately because it was a 2015 model with only 1675 miles on it. They agreed to put me in a loaner until my truck came in. It took about 3 weeks and never once did they even worry about the loaner I had - as long as my truck wasn't in, the loaner was mine to keep. About mid-way through the wait, I ordered some accessories from Ida Brickey and she was also extremely pleasant to work with. Once the truck came in, I met with Bernardo Melendz in Finance and he was an absolute pleasure - easy going, upfront, no pressure. Thank you to all of the wonderful people @ Beck and Masten North - I will definitely be referring people to you and can see myself becoming a customer for years to come. More

Outstanding service department! Eric is always the best service professional I could ask for! He listens to my issues (if any), always courteous and always goes out of his way to be Eric is always the best service professional I could ask for! He listens to my issues (if any), always courteous and always goes out of his way to be sure I am satisfied with my visit. This visit was only for an oil change and a check of the seat belt return mechanism, but all went smoothly! Thanks Beck and Masten for an outstanding service department! More

Erik Ochs from Service Dept. is the best My family has been getting all our vehicles serviced at Beck & Masten for years and Service Consultant Erik Ochs has always been very professional, re My family has been getting all our vehicles serviced at Beck & Masten for years and Service Consultant Erik Ochs has always been very professional, responsive, and helpful whenever we need service or repairs. It's been a pleasure working with him and I would recommend that anyone with auto service needs to go to Beck & Masten North, and talk to Erik Ochs if you can. He'll take care of you and your vehicles the best way anyone can. Gene B. More