Beck & Masten Buick GMC North

Terrible post sales service I've never written a review of any kind in my lifetime. But my experience at Beck and Masten North (after purchase) was so terrible, wanted to warn fo I've never written a review of any kind in my lifetime. But my experience at Beck and Masten North (after purchase) was so terrible, wanted to warn folks to stay away. The sale of my 2016 Yukon went decent. The problem started with the email from my PreOwned Sales person, SAM URBINA, in which he says he was there to help with anything after the sale. No response to my emails or voicemails. Called the Pre-owned manager, BERNARDO, same thing... several attempts but no response. Went there to see the BERNARDO, where he was told I was up front... 30minutes later, still no visit to the front desk. Spoke to the Customer Experience person... he did some research. So he let me know that BERNARDO should be calling me within a day or so. A week later, nothing! The above is just half of everything that happened. If you could hear the entire story, you would be in disbelief! My previous vehicle was a Cadillac so maybe I'm spoiled by the great customer service they showed. Yet, all I wanted was a response... got nothing which is very disappointed and I regret buying my vehicle from this place. STAY AWAY! More

Made deal via email then wouldn't honor Made a deal via email, got to dealership test drove and was ready to buy. Then when it came down to do the deal the deal agreed upon, he stated I rea Made a deal via email, got to dealership test drove and was ready to buy. Then when it came down to do the deal the deal agreed upon, he stated I read your message word for word to my boss and she said done deal. When I get there and we talk price they want over 7 grand over what we had discussed as a done deal. I have all of the information in emails this is not a he said she said situation. More

Frowning Called to verify the vehicles as listed on CARGURUS.COM were in stock...having computer issues and so we set up an appointment. Also inquired that th Called to verify the vehicles as listed on CARGURUS.COM were in stock...having computer issues and so we set up an appointment. Also inquired that they used these discounts: GM supplier discount, Military discount, and GM cards earning discounts. Again, "come down so we can see." Instead of waiting for our appointment the next day, we came in that night. We pulled up the vehicles showing on cargurus.com, both vehicles were sold... so we looked at the next two listed on-line and another $1K higher, one was sold and the other in process of being sold. After then going up another $2K, we then test drove. Now sitting at the desk waiting, we were told they would not budge from the price they had listed even with the discounts mentioned above. When leaving, Elvis said he would review the vehicles and give us a call the next day... no call from him. More

Wonderful service received My car was recently in the shop. I took it in and AJ took great care of my vehicle and provided me with a loaner until the problem was fixed. I wanna My car was recently in the shop. I took it in and AJ took great care of my vehicle and provided me with a loaner until the problem was fixed. I wanna thank AJ for being so patient and courteous with me. Will be back. More

Worst experience EVER! I drove 3 hours to visit Beck and Masten, Manny was my sales man, his main goal was to sell a vehicle, so he wasn't listening to what I was saying. F I drove 3 hours to visit Beck and Masten, Manny was my sales man, his main goal was to sell a vehicle, so he wasn't listening to what I was saying. Finally after HOURS of looking at vehicles we decided on one and Manny and the sales manager got the numbers right. We were the LAST people to leave on a Saturday night (9:30), but I was okay with that because I was getting a new truck. Monday afternoon Manny called me asking for an additional $3K????? What??? We had signed Saturday night, how is this possible? So AGAIN I proceeded to tell Manny, I didn't have the money. He called back shortly and asked me to bring the truck back. My problem is he knew, the sales manager knew, the accessories lady and the finance guy all knew I lived 3 hours away. What kind of customer service is this??? HORRIABLE!!!! Then to TOP it off another sales man and a customer were at the truck I was bring back with in 5 minutes of me driving up! NEVER EVER, EVER in my life will I recommend this dealership or Manny as a sales man. More

The best car buying experience! I bought a used Chevrolet Impala last weekend from Beck & Masten North and it was the best buy experience that I've every had. My salesman Tank was ve I bought a used Chevrolet Impala last weekend from Beck & Masten North and it was the best buy experience that I've every had. My salesman Tank was very informative and helped me every step of the way. I like that he wasn't pushy, but very positive. I would purchase another vehicle from Tank in the future and send friends his way! More

Great experience Eddie Tijerina has been my service advisor from day one. He is professional as well as personable. I felt like I was being taken care of by a close Eddie Tijerina has been my service advisor from day one. He is professional as well as personable. I felt like I was being taken care of by a close friend right off the bat. I appreciate it and look forward to doing more business in the future. More

False Advertisement There was a Tahoe listed online on their website for 36,488.00 I went to beck and masten north twice in one day to test drive the vehicle. Once fo There was a Tahoe listed online on their website for 36,488.00 I went to beck and masten north twice in one day to test drive the vehicle. Once for myself, and then with my wife and daughter . When the sales manager found out i would not finance through them but through a credit union he then said the price was wrong on the vehicle. He said it should be 41k and that a 3rd party handles the online pricing they do not. What a waste of time dealing with these idiots. More

straight to the point, easy, good deal Great experience with my salesman ismail Butler. Great to work with, cares about the person not just the car. He guided me through the whole process. Great experience with my salesman ismail Butler. Great to work with, cares about the person not just the car. He guided me through the whole process. Drove out with a truck and with great experience. More