Beck & Masten Buick GMC North

Bait and switch scam Classic Bait and Switch experience! Below is the story of what I experienced at Beck and Masten South. Prior to buying a car I let it be known that I Classic Bait and Switch experience! Below is the story of what I experienced at Beck and Masten South. Prior to buying a car I let it be known that I recently bought a 2017 GMC Canyon and they really never appreciated my business. Before I ever drove to the dealership, I spoke to the salesman by the name of Gus whose information is not on the website and I was very specific about what I didn't want to experience. If what I didn't want to happen ended up happening, we would leave. I asked questions about a specific VIN on the website, in addition to questions about the incentives. I was assured the incentives discussed applied to the vehicle we were interested in purchasing. My other questions were answered in a roundabout way, which should have been my clue to stay away. What made me go there was when Gus said that "you got the deal you want just come on through we are washing and gassing the truck up for you". The original salesman "GUS" I spoke with on the phone ended up who was available when we went to the dealership somehow he passed me off to Chris Dominguez. After deciding on the specific VIN, guess what happened? Everything we didn't want to happen! I even spoke to the manager by the name of Chad Garland who assured me that the deal was done. Things were going too smooth. Chris Dominguez didn't even sit for more than 5 minutes he kept getting up and saying the truck is being gassed and washed. When asked about purchase price and incentives, we never received a straight forward answer. It was "I will work with you to get the best deal". The salesman left to begin the first round of negotiations. Afterwards, he (Chris Dominguez) passed me off to finance manager by the name of Orlando Pasasin. Orland took every minute of the meeting to demean and belittle me at every step. NOTHING WAS AS WE AGREED THEY TOOK ADVANTAGE OF MY TIME AND PATIENCE. It was a huge waste of 3.5 hours and a reminder of my extreme dislike of the car buying process. We were going to purchase two vehicles, too. Oh well. They lost out. I look at it as a learning experience: trust my gut and realize the Internet is the new way for the classic bait and switch. I'm not a fan of unethical business practices. I HOPE THIS IS NOT HOW GMC OPERATES ITS BUSINESS. More

Best car buying experience Recently bought a GMC Yukon from Larrick French. He was a great sales person. By far the best car buying experience I have ever had. Recommend the dea Recently bought a GMC Yukon from Larrick French. He was a great sales person. By far the best car buying experience I have ever had. Recommend the dealership, but especially Mr. French as your sales person. Good reviews for a job well done! 👍 More

Service In the absence of my regular service guy Joe was assigned to me. He was very polite, quick with answers and explained everything thoroughly. This give In the absence of my regular service guy Joe was assigned to me. He was very polite, quick with answers and explained everything thoroughly. This gives me another person to see when showing up for service. More

Marjorie Mroz is the Best!! Marjorie Mroz helped us find exactly the truck we were looking for. She was professional, caring and very helpful as we lost our vehicles in the flood Marjorie Mroz helped us find exactly the truck we were looking for. She was professional, caring and very helpful as we lost our vehicles in the flood. We appreciate her dedication and expertise in showing us around the dealership, introducing us to the service department, and making us feel comfortable in our decisions concerning our purchase. Please know we will be referring anyone who needs to buy a vehicle to this dealership, and to ask for Marjorie Mroz. This is how car buying should be!! Thank you! More

Service beyond expectations We expect service to be organized and accurate, we don't expect it to be exceptional and adaptive. Erik Oches, my service rep, redefines the experienc We expect service to be organized and accurate, we don't expect it to be exceptional and adaptive. Erik Oches, my service rep, redefines the experience by anticipating my needs, adjusting his hours to mine - even after hours, and delivering precise, accurate service that constantly exceeds expectations. Mike in sales is also simply amazing and worked incredibly hard to get me an incredibly great deal on my new truck - very happy! More

Buyer experience William Pendergast was great to work with. he did all he said he would from the beginning to the end of the process. Delilah was also great explai William Pendergast was great to work with. he did all he said he would from the beginning to the end of the process. Delilah was also great explaining everything in detail. More