Beck & Masten Buick GMC North

We purchased extended warranty for the Cadillac Escalade 2020 when we bought the car in july that we canceled within 30days of purchase. We went to the dealer in person to cancel and were told to cancel onl 2020 when we bought the car in july that we canceled within 30days of purchase. We went to the dealer in person to cancel and were told to cancel online within their office to a website they provided. We left assuming everything was in order and waited for the refund. We checked in 30days as was instructed and still no refund. We called back and were told this was dealt with by group one auto and was given a number to call. Group one auto are the worst to deal with no one called you back and they just ask you to leave a message online and someone will get back to you. When someone did get back she checked and said the policy was never canceled. She then assisted us and said the policy was now cancelled this was on Sep 13th and that the refund would be returned back to the dealership to issue to the lender within 30days. We are now mid November still no refund!! We try to call group one auto we can’t get anyone all you get is an online page you leave a message they give you a ticket and no one ever responds, or if they do it’s to give you a ticket number and we have several of these. I have used beck and masten before to purchase a vehicle but Never again! This is the worst service ever and am very dissatisfied and very unhappy about all of this. My husband and I are now considering legal action to help us resolve this matter we’ve tried to reach out to them on so many occasions to no avail. To everyone out there Don’t buy extended warranty with them and then try to cancel you will encounter this same issue. More

I purchased a 2022 GMC 3500 dually, every service i ask them to relearn tire position after rotation, it has never been done. I made a service appointment for Monday and explained that i wanted a oil chan them to relearn tire position after rotation, it has never been done. I made a service appointment for Monday and explained that i wanted a oil change, washer not working, program keyless entry, rotate tire valves 180 opposite, fill tires to 65lbs and relearn tire position I took off work and they said i will have to leave truck one to 3 days i said ok i will need a loaner they said they have none but was willing to get me a rental, but i would have to come back tomorrow to pick it up. I did not want to take another day off work so i told them to do the oil change and tires and i would make another appointment for next Monday to complete the rest. The following Monday i brought the truck back and stated the work to be completed, program keyless entry, repair washer not working, turn valve stems opposite, air tires to 65lbs relearn tire position and picked up a rental, Thursday i received a text that they have ordered spray nozzles and stated tires have been rotated valve stems. Saturday another text the spray nozzles came in and installed keyless entry, vehicle is ready for pickup. I arrived after lunch payed for keyless program (as agreed) and waited 30 minutes for them to bring truck around. The service adviser noticed the valve stems were not rotated and wanted to bring the truck back in i said no, they already had the truck 6 days. When i arrived home i looked at my bill they charged me for rotating valve stems (that was not done) that they should have done when they were off the truck during rotation. Relearn and air pressure were not completed This has me wondering did they even complete the oil change? More

Caution while dealing with their finance dept. Everything is great during purchase but after you drive off and if you need their assistance........Forget it. No one answers their phones and retur Everything is great during purchase but after you drive off and if you need their assistance........Forget it. No one answers their phones and return phone calls don't exist. Untouchable by phone. I called for their assistance so many times over 30 days after purchase, the operator knew my first name. I had a great purchasing experience with my sales person. Matter of fact, I had to call my sales person who had to finally walk back to finance so I could finally talk with the rep who only gave me excuses why my canceled warranty refund was not processed for 30 days. More

Thank you for the great help and attention so that my son could get his first p/u GMC Elevation, 100% recommended, thanks also to Cesar Flores for finding us a good rate.. could get his first p/u GMC Elevation, 100% recommended, thanks also to Cesar Flores for finding us a good rate.. More

Knowledgeable and professional! Made the car buying experience extremely easy and enjoyable. Highly recommend them! Made the car buying experience extremely easy and enjoyable. Highly recommend them! More

I have been trying to contact someone in finance with Beck & Masten North for about two weeks . Have been sent by sales / receptionist to mailboxes that can not take messages numerous times. Left multipl Beck & Masten North for about two weeks . Have been sent by sales / receptionist to mailboxes that can not take messages numerous times. Left multiple requests with staff and answering service for someone to contact me but no one ever does . My wife and I have purchased three GMC pickups there and my father-in-law has purchased two Denali GMC trucks . I want someone to contact me regarding GAP insurance on a 2019 GMC pickup that my wife purchased in 2019 . She cancelled the GAP insurance in 2019 as I verified with Preferred Administrators More

I don’t know where to start with this dealership… I bought a used Tahoe in 2021 and did not have any issues, but I recently bought a 2023 Yukon and my husband and I have had NOTHING but problems! It st bought a used Tahoe in 2021 and did not have any issues, but I recently bought a 2023 Yukon and my husband and I have had NOTHING but problems! It started when they tried to cheat us on the trade-in; they took off $5,000 from when they initially quoted the trade-in at (which was only about 3 weeks from when we went to purchase the new car). We then had to wait 4 hours the first night, all for finance, and then another 3 hours the next day, for finance. We then sat there for 2 hours in the finance managers office signing documents. They were in the middle of moving owners and did not know ANYTHING about the system or how to upload the hand signed documents we were signing. During signing, we were told that most of our upgrades were going to be removed due (they didn’t add everything up, so when they did our loan it wasn’t enough for the extra items we originally ordered with the car). So we lost the floor mats, the decals, and the door trim protector. (I paid for the mats on GM's website and our sales rep got in contact with us a couple of days later and hooked us up on the door trim). So we take the truck home; and the following weekend, the finance manager calls us back and tells us we have to go back to the dealership to sign the papers all over again because he made a mistake on something, I can't remember now. He then was telling us we were going to lose one of the packages that came with the car; the inside/outside protection, from stains, rock chips, leather tear, etc. I lost it at that point and he took back what he said. We also were not able to get our money from the previous warranties we purchased with the Tahoe. We were going to use that towards the down payment, but the finance manager told us they were not able to get the information from it since they no longer have access to the documents prior to the owner change. So we’re having to wait to get a check in the mail. It’s now over a month since purchasing the new car, and I haven’t heard anything about the warranty check and now my paper tags have expired. I tried for DAYS getting in contact with the dealership in regards to both and no one has been able to tell my crap. I finally got an email back today from the warranty/claims department, they told me that the finance department never filled out a cancellation form for the warranties and now I have to fill it out. I also called the dealership just now about my plates, they STILL have no idea where the plates are and when I’ll get them. I told her that someone last week told me that they could just send me an email with a new tag. The receptionist said “no I can’t do that without the manager's authorization”. So she went to go “talk” to the manager; put me on hold for about 5 minutes, came back and told me that he was in a meeting and would reach out later. I kept telling her the plates were expired and I could possibly get a ticket; it just went in one ear and out the other. And of course neither the sales guy or the finance manager work there anymore and we live an hour away, so it’s not easy to keep making trips there. So to summarize this ridiculous story… STAY AWAY FROM BECK AND MASTEN. More