Beck & Masten Buick GMC North

The dealership lost my keys and extended the time of repairs because they wanted to know my estimate payout. Completely unprofessional and hardly answered my calls. Service manager Dee appears to be oka repairs because they wanted to know my estimate payout. Completely unprofessional and hardly answered my calls. Service manager Dee appears to be okay with staff not providing adequate service to customers. I will never go back to this location More

They were ready for me when I arrived. Work done quickly. I am impressed with this service department Work done quickly. I am impressed with this service department More

I have been a customer with their servicing department for years and have spent thousands of dollars annually with their recommended services despite being cheaper at non-dealership locations. The custome for years and have spent thousands of dollars annually with their recommended services despite being cheaper at non-dealership locations. The customer service has been getting worse lately and this lasting servicing job was remarkably egregious. The car was in for a week and on the third day I was provided a statement of work. I am not sure that any work done as a new tire was supposed to be installed was not. This led me to believe the brake work and alignment may have been missed or just not work on but charged. I was overcharge on the last oil change and was to be free this time around as well, but there was no new oil change sticker on the windshield as well. Hence, was any work done on my car? I have my car in the body shop at the moment and will bring it back to the dealership. I want the new tire that I paid for and evidence that work was done per the agreed SOW or I will file a BBB compliant and dispute the charges with my credit card company. No quality control whatsoever. I really hope that the failure to install a new tire was just a mistake and they can prove that was work was done. If not they will lose a customer and I do not recommend this dealership to anyone as I am starting to question all other work that was supposedly done on my vehicle over the years. More

Oil change and tire rotation took 2 hours. .With appointment Will probably look for alternative for these services .With appointment Will probably look for alternative for these services More

I will continue being a customer as long as Dee is there! She is not only a service-focused problem solver, she is a clear and honest communicator. Dee absolutely has my loyalty. Thank you, Dee, for always t She is not only a service-focused problem solver, she is a clear and honest communicator. Dee absolutely has my loyalty. Thank you, Dee, for always taking such good care of me and my car! You are the best! More

Not a huge fan of dealership, but I really like George. He is extremely professional He is extremely professional More

They got me out fast. Karla was easily to work with, better than the others I’ve had in the past. Karla was easily to work with, better than the others I’ve had in the past. More

Good service and our salesperson was easy to work with. We got the truck we wanted for a fai price. We got the truck we wanted for a fai price. More

i emailed and then called to verify a vehicle was still available.they confirmed it was and so I specificly asked if he would hold it till i got there in 45 minutes he assured me he would so i drove 45 available.they confirmed it was and so I specificly asked if he would hold it till i got there in 45 minutes he assured me he would so i drove 45 miles across town and they told me it was sold. they lost a return customer today for good More

Bought a new Yukon which upon driving away from the lot were unable to get anything programmed. Salesman not any help, turns out the vehicle was sent with us on DEMO mode so had to take it somewhere to get were unable to get anything programmed. Salesman not any help, turns out the vehicle was sent with us on DEMO mode so had to take it somewhere to get it out of that. Was in the process of purchasing all weather mats and texted the salesman to find status he just texted back that he is no longer there. Never received any loan or paperwork with the car so we had to contact GM financial for payment instructions. Now we are 5 days away from the paper plates to expire and for 2 weeks have been calling about them and no one will pick up or return a call.....NEVER AGAIN will we purchase a vehicle from this dealership, they are happy to take your money and then NOTHING!!!!! More